Luminello Description
All the features you would expect from an EMR include integrated insurance and credit card billing as well as E-rx/EPCS integration with PDMP. The EMR also offers e-labs and telehealth. It also has group functionality (in beta) that is elegant and user-friendly. Our groups functionality (now in beta), is available for clinics and groups of all sizes. It includes a master calendar and financial reports, advanced permissioning, branches for multiple locations, as well as a master calendar and financial reports. All this at very competitive rates. Your group will also receive dedicated customer support and plenty of onboarding and training. Your public profile is your main online presence. Premium subscribers get a prescreen form that will save you hours when calling new patients. You can use our pre-built policies templates for e-signatures and questionnaires to prefill intakes. Or, you can create your own to reuse. With a single click, you can add secure messages to your chart. Text snippets, pre-built templates and custom templates make it easier to finish notes quickly.
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Luminello User Reviews
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A Sham Date: Dec 21 2023
Summary: This is not a full fledged EMR as far as billing goes and they are totally misrepresenting their product.
Positive: Clinical side works OK. The product as far as notes and integration with Dr First works OK but it took forever to get providers linked up with prescribing and EPCS.
Negative: My Company, Progressive Psychiatric Services, previously used Luminello as a sole provider. We signed up again and were told systems would be effective as of 10/10/23 when we started sending billing through Luminello. Since that time, we have not gotten ANY ERAs, so I am unable to reconcile any billing for the past 11 weeks- . Many of the claims have also been stalled, the templates for billing were set up improperly, even though my biller requested to do it, so reimbursements have also been markedly lower. I have begged, pleaded - done everything I have been asked to do. My business, totally in the black when we signed up, is on its knees, having lost over $54K from what would be our normally revenue, and being unable to send invoices. Our finances are in a shambles.
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Today I asked for a meeting to help me MANUALLY apply those payments that come through on the insurance websites- and discover there is no way to do this in Luminello.
We keep being redirected to the same two group support people and there have been no answers and no improvement- keep being told that it is Change healthcare, whereas they refer us back to Luminello. When we signed up, we were never even told that out billing would be going out through APEX EDI, but that ERAs would return through Change Healthcare- and as they never have, this is not even working.
I don't see how this product can legally be marketed as doing any billing, the way it stands. This is a travesty.