Luigi's Box User Reviews

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  • Name: Anonymous (Verified)
    Job Title: Branding Specialist
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: Deployment
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Amazing analytic dashboard

    Date: Dec 17 2022

    Summary: The intelligent algorithm helps a lot to give us a clear overview of our search state. We especially like the set of keywords, phrases, and synonyms for search. We also, appreciate their quick support.

    Positive: Quick and exact results with a clear display. They solve problems very effectively with the search and it is very user-friendly, so it is a very good choice for us.

    Negative: I have nothing to add so far.

    Read More...
    Luigi's Box Company Response
    Date: Dec 19 2022
    Dear Customer, Thank you for your feedback on our intelligent search algorithm. We are glad that it helps you to have a clear overview of your search status. We are especially pleased that you appreciate the many settings for better results. We will continue improving our search algorithm and other features to provide a better experience for our clients. Thank you for choosing our product and for your valuable feedback. We look forward to working with you in the future. Martin from Luigi's Box
  • Name: Miroslav P.
    Job Title: Senior Web Developer
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: Deployment
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Complex searching tool with a reliable results.

    Date: Dec 16 2022

    Summary: Our internal dashboard system uses this great tool as an advanced search box. As a cloud-based call center software provider, we collect a lot of data, so we needed a complex solution to search through them. Data about calls, callers, agents, automation set-ups, and call scripts is just a little piece of cake. And naturally good advanced searching is necessary. Results are provided almost instantly and are presented in a good readable way. Finally, other functionalities are so helpful in making everything so seamless.

    Positive: Clear and quick step-by-step introduction. Gets Luigi's Box into production really fast.
    Advanced content-based searching with well-trained AI in the background.
    Almost instant-like results in a structured readable form.

    Negative: Settings may be too logical and difficult to understand.
    More learning resources are on the website. Onboarding portal, webinars.
    More integrations with e-commerce systems and CRM.

    Read More...
    Luigi's Box Company Response
    Date: Dec 19 2022
    Hello Miroslav, Thank you for your positive feedback on Luigi's Box Search. We're glad you like the clear and quick step-by-step guide that navigated you through the process. We're equally pleased that you were able to get Luigi's Box up and running quickly, thanks to it. It's great that you like our advanced content-based search with well-trained AI behind it and that we provide near-instantaneous results in a form that's easy to read. Some settings may be too logical and harder to grasp at first. Thank you for letting us know, though we will try to improve it. We are also looking to introduce more integrations with e-commerce systems and CRMs. We look forward to working with you in the future. Martin from Luigi's Box.
  • Name: Anonymous (Verified)
    Job Title: Web Developer
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Better search results!

    Date: Dec 15 2022

    Summary: We had some issues with settings, but their support helped quickly. Searching experience was improved with more relevant search results.

    Positive: Works better and better with every search. Great to have a search tool that can learn itself! Great support.

    Negative: Some settings can be tricky. But support always helped!

    Read More...
    Luigi's Box Company Response
    Date: Dec 19 2022
    Dear client, thank you for your positive feedback on our products. It is a pleasure to see that our searches are improving all the time. We agree that some settings may be more complicated at first glance, but we are glad that we were able to help you quickly through our support. We are pleased to hear that your search experience has improved with more relevant search results. We will continue to strive to improve our products so that we can offer an even better experience for our clients. We appreciate your trust and look forward to working with you in the future.
  • Name: Anonymous (Verified)
    Job Title: Marketing
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great software for improving ecommerce

    Date: Dec 13 2022

    Summary: My overall experience was really good, i don't use it anymore because i sold my small company. But would recommend for everyone that wants to scale their webshop.

    Positive: I really liked using this software on my webshop, it makes searching a whole lot easier and less stressful.

    Negative: The interface can be a bit ugly, and it is hard to customize.

    Read More...
    Luigi's Box Company Response
    Date: Dec 15 2022
    Dear Customer, Thank you for taking the time to leave a review for our software. We are glad you found it helpful in your e-shop and made your search process easier and less stressful. We apologize for any inconvenience caused by the difficulty in customizing the interface. We will make sure to work on improving its customization in the future. Best regards, Martin from Luigi’s Box
  • Name: Petr G.
    Job Title: Senior product marketing manager
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User, Administrator
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great AI-Powered Site Search!

    Date: Dec 12 2022

    Summary: The autocomplete feature enabled our users to search easily for anything they needed. Together with analytics, it's the perfect combo.

    Positive: I like that we were able to offer a better customer experience to our users. The autocomplete feature is the absolute best.

    Negative: There is nothing that I would dislike about the Luigis Box tool.

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    Luigi's Box Company Response
    Date: Dec 15 2022
    Thank you for taking the time and effort to leave a review. It is an honor that you have given us your opinion, and we believe that our products or services will continue to meet your expectations. Your feedback helps us improve and develop our services to provide better customer experiences. Again, thank you for your trust, and we look forward to continuing to work with you.
  • Name: Michal R.
    Job Title: Web manager
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User, Administrator, Deployment
    Organization Size: 5,000 - 9,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Do you have Luigi’s Box?

    Date: Oct 27 2024

    Summary: If you see room for improvement your search, don’ t wait and do it!
    You will be surprised as me, how quickly it will be improved :)

    Positive: Excellent price
    Simple implementation
    Friendly customer care
    Many functions and settings
    Huge statistics

    Negative: I don't know, I work with Luigi very shortly, I’ m still wondering what is possible

    Read More...
    1 user found this review useful.
    Luigi's Box Company Response
    Date: Nov 05 2024
    Thank you for sharing your experience, Michal! 👍 It’s great to see that you've found Luigi’s Box to offer excellent value, a simple setup, and friendly support. 💙
  • Name: Anonymous (Verified)
    Job Title: IT tester
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Smart search tool

    Date: Mar 27 2024

    Summary: It's great to see what visitors wanted to look for in our e-shop and didn't find. Thanks to this, we can expand our offer with products that visitors would be really interested in.

    Positive: Luigi's Box helps e-shops improve product search for customers, leading to higher sales. It provides e-shops with detailed data on customer search behavior, which enables them to optimize their pages for better results.

    Negative: We are currently very happy with LB and have no negatives to mention at this time.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Marketing
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    For high price, solid product for your business

    Edited: Sep 04 2023

    Summary: LB Is good tool for your business and IT helps you upgrade your UX to other level, but still there Are s lot of things to solve.

    Positive: Settings at admin side.
    Multifunction tool - not only search bar.
    Major upgrade for your website.
    Can majorly help you out with your product catalog.

    Negative: High cost.
    Chaotic support.
    Onboarding (price, time, setting up).
    Frontend - without variation.
    Self implementation at cost of higher payments.

    Read More...
    Luigi's Box Company Response
    Date: Sep 12 2023
    Dear Customer, Thank you for your review! We appreciate your feedback. We're happy that the settings at the admin side and the multifunctionality of the tool have been beneficial for you. It's great to know that it has been a major upgrade for your website and has helped with your product catalog. We understand your concerns about the high cost and issues with product support. We apologize for any inconvenience caused. We're constantly working to improve our support processes and ensure a smoother onboarding experience. We appreciate your feedback on the frontend and self-implementation as well. Overall, we're glad that Luigi's Box has helped upgrade your user experience to another level. We acknowledge that there are areas for improvement, and we're committed to addressing them. Best regards, Martin from Luigi's Box
  • Name: Jan H.
    Job Title: CEO
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Much better search solution than standard

    Date: May 11 2023

    Summary: Good solution for Shoptet, with reasonable price. Recommendation of products.
    Fast search.
    Intuitive functions.

    Positive: Recommendation of products.
    Fast search.
    Intuitive functions.
    Increase customers conversion to sale.
    Good customer service.

    Negative: Price so far, but we will evaluate the costs and income.

    Read More...
    Luigi's Box Company Response
    Date: May 30 2023
    Hi, Jan. Thank you for your review! We're glad to hear that our solution has been helpful for your Shoptet store and that you've experienced increased customer conversion and good customer service. We understand that the price may be a concern, but we hope that the benefits and increased sales will justify the investment. We appreciate your feedback and will continue to strive to provide excellent service and features. Thanks again for your recommendation! Martin from Luigi's Box
  • Name: Norbert K.
    Job Title: CEO
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Luigi's Box review

    Date: Sep 04 2023

    Summary: Noting really necessary for a small business. Really pricy for what it can bring for a business. We had almost no conversions so far we have data from Luigis monthly summary.

    Positive: Easy and quick search for items. Relevant recommendations for similar products. This is all what we found so far.

    Negative: Very low sales conversions according to price of the service.

    Read More...
    Luigi's Box Company Response
    Date: Sep 12 2023
    Dear Norbert, Thank you for taking the time to share your feedback on Luigi's Box. We appreciate your positive remarks about the ease of search and relevant product recommendations. We're sorry to hear about the low sales conversions you've experienced. We recognize the vital role of obtaining valuable returns for investments, particularly for smaller enterprises. It would be beneficial if we could further understand the explicit circumstances to ascertain how we can enhance, contribute, or tailor our service to satisfy your demands effectively. We cordially invite you to connect with our customer support team via https://www.luigisbox.com/contact/ for a comprehensive discussion about your experience and to delve into potential resolutions. We sincerely appreciate the opportunity you have afforded us to be of service to you. Warm regards, Martin from Luigi's Box