Lugg Description

Every Lugg comes with two professional luggers, who have been thoroughly vetted to ensure a 5-star experience. They will safely load, haul, and deliver your items. You can schedule your Lugg up to 30 days ahead or request it on-demand. We'll be there in no more than 30 minutes. After your Lugg is completed, you will be asked to rate your Luggers and have the option to tip them on the app for a job done well. Every Lugg comes with a multi-million-dollar insurance policy. Lugg connects professionals with vetted movers to help you move your items. You can also rent a truck whenever you need it. Lugg is a great alternative to hiring movers or renting a truck. Our app connects you to vetted, strong luggers who can help you with moving, hauling, and junk removal.

Integrations

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Reviews - 1 Verified Review

Total
ease
features
design
support

Company Details

Company:
Lugg
Headquarters:
United States
Website:
lugg.com

Media

Lugg Screenshot 1
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Product Details

Platforms
iPhone
iPad
Android
Customer Support
Online

Lugg Features and Options

Moving Software

Billing & Invoicing
Claims Management
Customer Management
Dispatch Management
Employee Management
Fleet Management
International Moves
Interstate Moves
Job Management
LTL / Shared Truckload
Lead Management
Local Moves
Military / GSA Moves
Quotes / Estimates
Storage Management
Work Order Management

Lugg User Reviews

Write a Review
  • Name: Donald M.
    Job Title: Customer
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Bait and Switch company

    Date: Aug 22 2023

    Summary: Impossible to speak to a dispatch or representative or any human. all chat bots. They kill you with the "per hour" rate, so you’re victim to how quickly the movers move you items. And they do kill your wallet.

    Positive: On time... that’s about it.

    I feel bad for any future customers that get sucker punched with all of the hidden costs and slow moving, per minute workers. OUCH $$$$ !!!!!

    Negative: Switch and bait company.

    Lugg was recommended by Manhattan Mini Storage corporate office.

    I created an account on Lugg. I answered their questionnaire regarding all items to be moved and the conditions of my building and the distance. 6 city blocks

    Lugg gave me an estimate of 527.00
    (2 men) and a choice of vehicle.

    They said 2 hours for the move.

    When the 2 men arrived they started moving my items ( pre packed ) to the van. They were slow moving.

    Then the men drove 6 blocks into Manhattan Mini Storage and unloaded my items in an empty loading dock. They spent 1 hour slowly unloading my items and poorly stacked them into unit.

    Over 4 hours! 2 more hours than required.

    Lugg will NEVER give you a solid concrete estimate.

    The customer (ME) is at the mercy of how fast they work.

    A $527.00 estimate,, turned into $900 plus a tip! So double the cost! $1100.00

    You CANNOT reach a person at this company to discuss your move or something pertaining to you move… it’s all robot chats.

    CUSTOMER BEWARE!

    This company is a total rip off !!
    Date of experience: August 19, 2023

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