Lugg Description
Every Lugg comes with two professional luggers, who have been thoroughly vetted to ensure a 5-star experience. They will safely load, haul, and deliver your items. You can schedule your Lugg up to 30 days ahead or request it on-demand. We'll be there in no more than 30 minutes. After your Lugg is completed, you will be asked to rate your Luggers and have the option to tip them on the app for a job done well. Every Lugg comes with a multi-million-dollar insurance policy. Lugg connects professionals with vetted movers to help you move your items. You can also rent a truck whenever you need it. Lugg is a great alternative to hiring movers or renting a truck. Our app connects you to vetted, strong luggers who can help you with moving, hauling, and junk removal.
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Lugg User Reviews
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Bait and Switch company Date: Aug 22 2023
Summary: Impossible to speak to a dispatch or representative or any human. all chat bots. They kill you with the "per hour" rate, so you’re victim to how quickly the movers move you items. And they do kill your wallet.
Positive: On time... that’s about it.
I feel bad for any future customers that get sucker punched with all of the hidden costs and slow moving, per minute workers. OUCH $$$$ !!!!!Negative: Switch and bait company.
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Lugg was recommended by Manhattan Mini Storage corporate office.
I created an account on Lugg. I answered their questionnaire regarding all items to be moved and the conditions of my building and the distance. 6 city blocks
Lugg gave me an estimate of 527.00
(2 men) and a choice of vehicle.
They said 2 hours for the move.
When the 2 men arrived they started moving my items ( pre packed ) to the van. They were slow moving.
Then the men drove 6 blocks into Manhattan Mini Storage and unloaded my items in an empty loading dock. They spent 1 hour slowly unloading my items and poorly stacked them into unit.
Over 4 hours! 2 more hours than required.
Lugg will NEVER give you a solid concrete estimate.
The customer (ME) is at the mercy of how fast they work.
A $527.00 estimate,, turned into $900 plus a tip! So double the cost! $1100.00
You CANNOT reach a person at this company to discuss your move or something pertaining to you move… it’s all robot chats.
CUSTOMER BEWARE!
This company is a total rip off !!
Date of experience: August 19, 2023
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