Lugg Description
Each Lugg service includes two highly trained and professional luggers who have undergone thorough vetting to ensure a five-star experience. They go above and beyond to safely load, transport, and deliver your belongings. You can schedule your Lugg up to 30 days in advance or opt for on-demand service, with arrivals possible in as little as 30 minutes. After completing your Lugg, you will have the opportunity to rate your luggers and even provide a tip through the app for exceptional service. Each move is protected by a comprehensive multi-million dollar insurance policy from the moment we take possession of your items. Lugg seamlessly connects you with experienced movers and a truck whenever you require assistance. This service stands out as an ideal alternative to conventional moving methods, such as renting a truck or handling the task yourself, as our app links you with independent, vetted luggers who specialize in moving, hauling, and junk removal. With Lugg, you can trust that your moving experience will be efficient, convenient, and secure.
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Lugg User Reviews
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Bait and Switch company Date: Aug 22 2023
Summary: Impossible to speak to a dispatch or representative or any human. all chat bots. They kill you with the "per hour" rate, so you’re victim to how quickly the movers move you items. And they do kill your wallet.
Positive: On time... that’s about it.
I feel bad for any future customers that get sucker punched with all of the hidden costs and slow moving, per minute workers. OUCH $$$$ !!!!!Negative: Switch and bait company.
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Lugg was recommended by Manhattan Mini Storage corporate office.
I created an account on Lugg. I answered their questionnaire regarding all items to be moved and the conditions of my building and the distance. 6 city blocks
Lugg gave me an estimate of 527.00
(2 men) and a choice of vehicle.
They said 2 hours for the move.
When the 2 men arrived they started moving my items ( pre packed ) to the van. They were slow moving.
Then the men drove 6 blocks into Manhattan Mini Storage and unloaded my items in an empty loading dock. They spent 1 hour slowly unloading my items and poorly stacked them into unit.
Over 4 hours! 2 more hours than required.
Lugg will NEVER give you a solid concrete estimate.
The customer (ME) is at the mercy of how fast they work.
A $527.00 estimate,, turned into $900 plus a tip! So double the cost! $1100.00
You CANNOT reach a person at this company to discuss your move or something pertaining to you move… it’s all robot chats.
CUSTOMER BEWARE!
This company is a total rip off !!
Date of experience: August 19, 2023
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