LiveRez Description

LiveRez stands out as the leading software solution for vacation rental management among professionals in the industry. This comprehensive cloud-based suite offers an array of features including a centralized reservation system, property management capabilities, customer relationship management (CRM), feedback and review tools, lead tracking, guest portals, and trust accounting, among others. By utilizing LiveRez's advanced tools and features, you can effectively and efficiently manage your vacation rental business while optimizing costs. This innovative platform is designed to streamline operations and enhance the overall guest experience.

Pricing

Pricing Information:
Prices are fully inclusive and include the following:
- Free and Unlimited Property Listings
- Free and Unlimited Owners
- Free and Unlimited Users
- Free and Unlimited Support and Training
- Frequent and Ongoing System Improvements
Free Trial:
Yes

Integrations

Reviews - 2 Verified Reviews

Total
ease
features
design
support

Company Details

Company:
LiveRez
Year Founded:
2007
Headquarters:
United States
Website:
www.liverez.com

Media

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Product Details

Platforms
Web-Based
Android App
iPhone App
iPad App
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Customer Support
Online Support
Business Hours

LiveRez Features and Options

Vacation Rental Software

Contact Management
Fee / Commission Management
Guest Reviews / Ratings
Housekeeping Management
Lead Management
Owner Statements
Payment Processing
Property Database
Reservations Management
Vendor Management
Work Order Management

LiveRez User Reviews

Write a Review
  • Name: Magen D.
    Job Title: Owner
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Huge waste of time and money

    Date: May 18 2023

    Summary: Absolutely terrible I hope save future clients from choosing LiveRez, there are much better options on the market.

    Positive: I do not have any pros about LiveRez other than I'm thankful to be moving on and no longer have to deal with the headaches of LiveRez.

    Negative: From the beginning the training, onboarding, and software system itself was nothing short of overwhelming.

    I would like to start by explaining I am in my mid 30s and would consider myself fairly tech savvy. The software system is undoubtedly older than me, clunky, extremely difficult to navigate, and not user-friendly. The goal of a PMS should be to make your life easier not more challenging. In the 6+ months with LiveRez I never had a live website connection for more than a couple days at a time before it was down again. The channel manager duplicated listings in airbnb causing double bookings. The level if support I received was pathetic from my account manager, I had better luck with the 1-800 support line. The company agrees to their MANY short comings but refuses to take financial responsibility and expects me to pay for several months of invoices (over 2k) for a product I was never able to take a single reservation through. Thank God I was able to run reservations through airbnb and vrbo

    I have since had to start over from scratch with a new company and a new website. LiveRez set my new business back 6+ and who knows how much financially...I am thankful to be moving on. I hope to save potential other clients the headache that is LiveRez, there are much better options on the market for much cheaper and way better quality!

    Read More...
  • Name: Pamela K.
    Job Title: Owner
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Illegal Billing Practices - Terrible Customer Service

    Edited: Feb 11 2023

    Summary: Absolutely terrible customer service. They NEVER answer their phones. Call backs my come days after you try to contact them.

    Positive: A loyal customer for 10 years until they started deducting money from my account without my authorization of knowledge.

    Negative: During Covid, LiveRez stopped billing me without notifying me. After 6 months, LizeRez deducted several thousand dollars from my account without warning or written notice. Fast forward, LiveRez again deducted several hundred dollars from my account without warning or written approval. The rude accounting manager (Lyndsay) claimed that it was justified and hung up on me. This 'surprise' debit from my account caused a series of checks to be returned. I am currently consulting with my attorney to report LiveRez for illegal billing practices. After threatening to contact my attorney, the Operations Coordinator admitted that it was an error on their part. This 'surprise' debit from my account caused a series of checks to be returned. I am currently consulting with my attorney to report LiveRez for illegal billing practices. It is ILLEGAL to dip into any persons bank account without written approval and notification.

    Read More...
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