Forethought
Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction.
- Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support.
- Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience.
- We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.
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Assembled
Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.
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Cofounder
Cofounder is an innovative AI automation system that empowers users to manage and streamline workflows throughout their entire tech ecosystem by utilizing natural language as its main interface. By directly interfacing with pre-existing tools and platforms, it facilitates the automation of various tasks, the management of operations, and the coordination of processes, thereby eliminating the need for users to engage in complicated manual configurations. The system employs AI agents proficient in comprehending instructions articulated in simple English, which allows them to devise and implement intricate workflows for tasks such as project management, communication management, or data processing, thereby serving as a sophisticated operational layer that enhances the software already in use. Cofounder prioritizes effortless integration and the orchestration of workflows, which allows users to connect multiple applications and develop automated "flows" that function across different systems seamlessly. Additionally, its intelligent agents possess the ability to reason through tasks, adapt to diverse contexts, and perform the intricate technical execution behind the scenes, ultimately simplifying the user experience and enhancing productivity. This unique approach not only streamlines operations but also fosters greater efficiency and collaboration within teams.
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IBM watsonx Assistant
IBM watsonx Assistant is a next-gen conversational AI solution—it that empowers a broader audience that includes non-technical business users, anyone in your organization to effortlessly build generative AI Assistants that deliver frictionless self-service experiences to customers across any device or channel, help boost employee productivity, and scale across your business.
-User-friendly interface with drag-and-drop conversation builder and pre-built templates.
-Out-of-the-box Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), and Intelligent Context Gathering, to better understand the context of each conversation in natural language.
-Retrieval-augmented generation (RAG) for accurate, contextual, and up-to-date conversational answers around the clock, grounded in your company's knowledge base.
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