
Customer experience shouldn't run on disconnected tools and static scripts. Dialpad Contact Center brings voice, digital channels, and human agents together in a single AI-native platform, built to act — not just record — on every customer interaction.
This is Agentic AI in practice: agents that reason through a problem, take the next step, and drive it to resolution without waiting on a human to intervene. Where legacy systems leave data trapped in silos, Dialpad Contact Center closes that gap, linking voice and data so context travels with the customer instead of getting lost between systems.
The payoff compounds. Dialpad has already generated over 775 million AI recaps, and each new interaction adds to a growing base of operational intelligence — sharper resolution paths, more productive agents, better outcomes quarter over quarter. None of it runs unchecked: Dialpad's Guardian layer keeps AI operations secure and governed, so intelligence scales without sacrificing oversight.
In practice, that means up to 80% of issues get resolved autonomously, freeing your team to focus on the conversations that genuinely need a human. Intelligence works at the edge; people stay at the center of the experience.
And you don't have to take the ROI on faith. Through Dialpad's Proving Ground, enterprises can validate performance and cost savings before rolling out at scale — a far more reliable path than betting on a brittle, rules-based bot.
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Control D is a customizable DNS filtering and traffic redirection platform that leverages Secure DNS protocols like DNS-over-HTTPS, DNS-over-TLS and DNS-over-QUIC, with support for Legacy DNS.
With Control D you can: block malicious threats, block unwanted types of content network wide (ads & trackers, IoT telemetry, adult content, socials, and more), redirect traffic using transparent proxies and gain visibility on network events and usage patterns, with client level granularity.
Think of it as your personal Authoritative DNS resolver for the entire Internet that gives you granular control over what domains get resolved, redirected or blocked.
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eXplain
eXplain is a robust tool developed by PKS Software GmbH for code analysis and the assessment of legacy systems, specifically aimed at performing in-depth evaluations of legacy applications on mainframe platforms like IBM i (AS/400) and IBM Z. This software allows organizations to gain insights into their software's contents, structural integrity, and identifies components that may be retained, improved, or phased out. By importing existing source code into a standalone "eXplain server," the tool eliminates the necessity for installations on the host system, utilizing sophisticated parsers to scrutinize programming languages such as COBOL, PL/I, Assembler, Natural, RPG, and JCL, along with information pertaining to databases like Db2, Adabas, and IMS, as well as job schedulers and transaction monitors. eXplain creates a centralized repository that functions as a knowledge hub, from which it can produce cross-language dependency graphs, data-flow diagrams, interface evaluations, groupings of related modules, and comprehensive reports on object and resource usage. This enables users to visualize relationships within the code, enhancing their understanding of the software landscape. Ultimately, eXplain empowers organizations to make informed decisions regarding the future of their legacy systems.
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SMART TS XL
SMART TS XL is a sophisticated platform designed for enterprise-level application discovery and software intelligence, allowing organizations to efficiently search, analyze, and visualize interdependencies across diverse codebases, irrespective of their underlying platforms or programming languages. The platform processes a wide range of inputs, including source code, database schemas, configuration files, documentation, ticketing logs, and JCL, pulling from both legacy systems—like COBOL and AS/400—and contemporary environments such as Java, .NET, Python, and C++. By consolidating all these assets into a central, searchable repository, SMART TS XL harnesses patented indexing technology capable of analyzing millions to billions of lines of code, delivering results in mere seconds. This rapid response time empowers users to swiftly find specific fields, error messages, modules, or logic throughout the enterprise. Moreover, it offers dynamic visualizations, including control-flow diagrams and cross-reference graphs, thereby enhancing understanding and facilitating impact analysis across complex systems. This capability not only accelerates decision-making processes but also supports the efficient management of software assets across an organization.
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