Knovvu Analytics Description

Examine all interactions with customers across various channels to leverage completely fresh and genuine data aimed at enhancing their experiences. By employing statistical comparison methods, key differences between high-performing agents and their peers can be rapidly detected. Additionally, aspects such as adherence to scripts, acoustic signals, and sentiment analysis can be automatically tracked. This ensures that supervisors can gain comprehensive insights into agent performance, allowing for unbiased feedback. Knovvu Analytics offers real-time sentiment evaluations, immediate alerts to supervisors, and timely triggers for API actions. Furthermore, it gathers all customer interaction data from service channels and transforms it into valuable insights for decision-makers. This solution delivers essential information that helps in better understanding customer needs, ultimately improving their overall experiences. With sophisticated quality management features, Knovvu Analytics empowers supervisors to objectively evaluate and enhance agent performance, fostering a culture of continuous improvement in customer service.

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Pricing

Free Trial:
Yes

Integrations

API:
Yes, Knovvu Analytics has an API
No Integrations at this time

Reviews

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Company Details

Company:
Sestek
Headquarters:
United Kingdom
Website:
www.sestek.com/conversation-analytics-knovvu

Media

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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Training Videos
Customer Support
Business Hours
Online Support

Knovvu Analytics Features and Options

Speech Analytics Software

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Knovvu Analytics Lists

Knovvu Analytics User Reviews

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