Tebra Reviews

Summary: While I recommended them in the past, I recommend to look at other options. We also have switched to another vendor.

Positive: They make a good website very quickly and are very responsive at first.
They have excellent templates.
Easy way to obtain online reviews.

Negative: Very difficult to make updates to the website. It took us 7 weeks to add a new doctor.
The technical team is not responsive to minor changes.
After acquiring Patient pop the services went downhill.

Summary: It is much more difficult to ask for and get help. To talk to a person who can help, you have to use the Chili Piper scheduling which is very frustrating to use and often does not work.

Positive: Relationship management is done well. Getting our online presence helped a lot in many sites, but Google Maps is still messed up after months.

Negative: Support on issues like setting up Facebook has failed to happen for about 3 months. Trying to get support now is very difficult.

Summary: Wishing we had not have made the change at this point. Customer service 2.
Easy use 3 no answers.

Positive: Nice that it is integrated with our billing company. Being able to send/receive messages to/from patient.

Negative: E-RX can't be done by anyone but the provider. Referrals/scripts to physical therapy, MRI etc, can only be done when a note is completed. Deleting documents from the document file deletes them from patient charts. Icd10 don't populate correctly. Meds reconciliation can only be done by physician. Seems they don't have ability to do care everywhere documentation. Data/month for fax/document uploads 100MB. Patient intake forms do not populate into chart only upload as a file using up a large amount of the 100MB upload. Getting help is difficult, no one has answer, always having to escalate any issues to someone else.

Summary: Horrible, where do you want to start. would not waste my money or time on this product, but I am stuck with it through my employer but even they are getting close to changing EMR systems. It's THAT bad.

Positive: Aprima is by far the worst but Tebra is a close second. I say that after using cerner, meditech, epic, aprima, allscripts, and practice fusion. It has so many ridiculous cliquues at times, has errors, goes down, flawed updates, you name it of the "I dont want to deal with.....and Tebra probably has that problem. Avoid this junk at all costs.

Negative: Everything, where do you want to start. Horrible customer service. Poor functionality,

Summary: My business closed. I lost 10 years of work building a company because of their unethical business antics.

Positive: Nothing. System is difficult to use. Accounting is difficult.
Support tries hard but their hands are tied by those above them.

Negative: Tebra allowed an outsider to hack my billing accounts multiple times. Tebra then fraudulently charged a provider's credit card $3000 of fraudulent charges without their knowledge. My billing company lost clients because of these antics by Tebra. No one will communicate or refund the money. Do not trust Tebra.

Summary: Beware of Tebra’s lack of transparency and customer support. Despite not even starting onboarding or accessing the platform, we’ve been repeatedly charged without any explanation. Attempts to get answers are met with impersonal responses, directing us to ‘submit a ticket’ with no resolution. Tebra’s support is inaccessible, with no direct point of contact and vague responses to critical billing issues. This experience has felt unprofessional and even fraudulent, with ongoing charges for a service we’ve yet to use. If you’re considering Tebra, prepare for billing and communication challenges that make this service more frustrating than beneficial.

Positive: Beware of Tebra’s lack of transparency and customer support. Despite not even starting onboarding or accessing the platform, we’ve been repeatedly charged without any explanation. Attempts to get answers are met with impersonal responses, directing us to ‘submit a ticket’ with no resolution. Tebra’s support is inaccessible, with no direct point of contact and vague responses to critical billing issues. This experience has felt unprofessional and even fraudulent, with ongoing charges for a service we’ve yet to use. If you’re considering Tebra, prepare for billing and communication challenges that make this service more frustrating than beneficial.

Negative: I feel compelled to warn others about our experience with Tebra. Despite not having gone through onboarding or even accessing the product, Tebra has been charging our account regularly. There has been absolutely no communication about what these charges are for, and any attempt to reach out for clarification is met with impersonal responses telling us to ‘submit a ticket’—which results in no actual help or transparency.

We haven't had any opportunity to use the platform or even start implementation, so it feels like these charges are completely unfounded. This lack of onboarding and customer support, combined with the unexplained billing, has left us feeling misled and taken advantage of. At this point, it’s hard not to see this as fraudulent behavior, given that we’re paying for a service we haven't received.

Tebra’s lack of accountability and transparency is both unprofessional and unethical. I’d strongly recommend steering clear of this company if you want reliable service, clear communication, and a trustworthy partnership. So far, it’s been nothing but frustrating and costly without any benefit to our practice.

Summary: Worst experience you can ask for.

Positive: Every good employee left the company. Not many compliments to give here. Good sales pitch, terrible delivery of services paid for.

Negative: Terrible customer service.
Help desk us unhelpful.
SEO is not optimized.
Website is not updated even once after GO-LIVE.
Rude staff.
Would never use this company again.

Summary: I wish they had a zero rating.

Positive: No pros.

Negative: Very bad service. There is problem with EHR i am trying to get help over the last three months. No help at all.

Summary: Beyond horrible. The service is not what was sold to me. Telehealth was said to be included in the package but it wasn’t. Aggressive sales techniques to upgrade after you have bought the service. Generates no business for your company. Impossible to get in touch with someone for help. You simply cannot run a practice with this service.

Positive: Nice website but horrible redundant AI created content.

A reasonable process in creating website.

Good integration between website and EMR.

Negative: Misinformation on sales call.

Once website is created impossible to get help when changes.

You can not run a practice with the service they provide.

Summary: I am sorry I ever contracted with them, because my company is at risk of suffering major losses due to their inability to provide consistent payment processing.

Positive: I wish I could give ZERO stats, they are not processing credit card payments in a consistent and timely manner costing my small business thousands of dollars in losses that I cannot afford!!!

Negative: They are awful, uncaring, unprofessional, they have been causing me financial harm by not processing payments on time that I collected via their system.

Summary: TOO MUCH TIME CONSUMPTION, STILL NOT A NICE FUNCTIONAL CHART, poor customer service, design and complicated.

Positive: I have been years in medicine never had so much problems with my EHR. Please think twice before going for it.

Negative: Complicated, non useful EHR, waste of time and energy.

Summary: They charged me and I cancelled my service. All they want to do is take your money. I’ve reported them to the BBB. Avoid these people. You’ve been warned.

Positive: None. This company is a con, they will rip you off.

Negative: They will rip you off. Worst company in America, avoid this company at all cost.

Summary: In one word - TERRIBLE. Totally not worth the money or effort working with this company. I've reached out to the executive leadership and still no support or improvement. Will NOT be renewing our contract for 4 practice locations.

Positive: Basically nothing. There is nothing at Tebra's solution that is likeable. It is joke trying to work with them. There is absolutely nothing that works right. This is coming from a client who has multiple sites, practice locations on their Platform. Oversell and grossly under-deliver. That is Tebra.

Negative: Nearly everything. From onboarding, designing the website, billing, their integrations, meetings, response times, SLA's, continuity of care for a given issue - everything is a mess. No one takes ownership of anything.

Summary: Nightmare.

Positive: Nothing.

Negative: No customer service. No customization. Poor response time. EMR is often down. They will steal your money. No customer service. No customization. Poor response time. EMR is often down. They will steal your money. No customer service. No customization. Poor response time. EMR is often down. They will steal your money.

Summary: The platform is pretty and eye catching but doesn’t work. I would not even waste your time. You should look elsewhere.

Positive: I loved the product when it was Kareo. As a practice we had very little complaints. Things went down hill quickly when the merger started.

Negative: When Tebra took over the customer service and the system suffered greatly. Starting the beginning of September my EDI numbers between two insurances merged causing a back log in claims getting paid. I thought that was bad but it only got worse. My payers kept getting jumbled and eventually my claims stopped going out at all. Getting a hold of Tebra is nearly impossible. They have nearly bankrupted us!! We have taken our services elsewhere yet we’re unable to fully integrate into a new system because Tebra is not returning messages from us or our attorney. We just want our data!
Please do not use their services! The billing is not the only thing that is messed up but also patient reminders and account balances. The whole system is a complete messed up.