Assembled
Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.
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Robin by Atera
Robin by Atera is an autonomous IT support solution that helps organizations resolve device and cloud-related issues automatically. The system functions as an AI-powered IT agent capable of handling support requests from employees across communication channels such as Slack, Microsoft Teams, email, and service portals. Robin analyzes incoming requests, verifies user identity through integrations with systems like Okta, Azure AD, or Google Workspace, and collects the necessary technical data to diagnose the issue. The platform can perform actions directly on endpoints, including installing applications, restarting devices, managing updates, resolving network issues, and troubleshooting system performance problems. Robin is designed to take full ownership of support incidents, investigating the problem, applying approved fixes, confirming resolution, and closing the ticket. The system continuously learns from previous incidents and outcomes, improving its ability to resolve future issues automatically. Through integrations with IT service management platforms and internal tools, Robin can execute workflows securely across an organization’s technology stack. By automating common IT support tasks, Robin helps reduce ticket backlogs, improve employee productivity, and minimize the need for additional IT staff.
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Forethought
Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction.
- Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support.
- Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience.
- We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.
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Gemini Code Assist
Enhance the speed and efficiency of software development and delivery by leveraging generative AI support, all while ensuring robust enterprise security and privacy safeguards.
Gemini Code Assist streamlines your coding process by completing your code as you type and can generate entire code blocks or functions upon request. This powerful code assistance tool is compatible with a variety of popular integrated development environments (IDEs) like Visual Studio Code and JetBrains IDEs (including IntelliJ, PyCharm, GoLand, and WebStorm), as well as Cloud Workstations and Cloud Shell Editor, supporting over 20 programming languages such as Java, JavaScript, Python, C, C++, Go, PHP, and SQL.
Utilizing a natural language chat interface, you can easily interact with Gemini Code Assist to obtain solutions to your coding queries or gain insights into coding best practices, with chat functionality accessible across all supported IDEs.
Organizations have the flexibility to tailor Gemini Code Assist by integrating their private codebases and knowledge repositories, enabling the tool to provide more personalized assistance that aligns with specific enterprise needs.
Furthermore, Gemini Code Assist has the capability to facilitate extensive modifications across entire codebases, thereby optimizing the development workflow significantly. This adaptability not only boosts productivity but also empowers teams to innovate more rapidly in a secure environment.
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