Juvonno User Reviews

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  • Name: Anonymous (Verified)
    Job Title: Owner
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Lots of potential, non-existent support and many glitches

    Date: Aug 27 2021

    Summary: Overall, they need to amplify their support by 100x because it is completely unrealistic to be waiting hours for a response and fix when a system is down and you're unable to check anyone out, book anyone in, or any sort of Juvonno tasks. They also need to simplify many of the tasks on there.

    Positive: The system has a lot of good features from online faxing, a lot of reports, online booking, credit card processing and more. The system does have a lot of potential.

    Negative: SO MANY GLITCHES AND BUGS. The system seems to have some sort of issues every single week. This week, the site completely crashed with a 404 error, and good luck getting a hold of anyone. No one answers their support number, they only have 3 people working in the entire company for support, and it is next to impossible to get any sort of technical support from them. Also, some things are way too complicated and can be simplified (i.e. my therapists were unable to request holidays through the system for some reason, it took me 20 minutes on chat with support and 15 steps to give my therapists permission to request holidays on Juvonno).

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    Juvonno Company Response
    Date: Sep 02 2021
    We are very sorry for how our recent system outage may have impacted your business. The problem arose from a failure in the redundant database failover system; basically the worst-case scenario for a software company. When an issue like this happens, alarms go off for both the technical team at AWS as well as at Juvonno, and all of our technicians were immediately working with the Engineers at AWS to resolve the problem. Although this issue took almost ninety minutes to resolve we're glad to report there was zero data lost. We will be working with the Engineers to learn more about the cause and how it will be fixed to ensure this does not happen again over the coming week. We want to also apologize for our inability to answer your phone call during this incident. We had almost 270 calls in a period of 15 minutes. Our team worked hard to try and supply email updates during the issue, if you did not receive the emails, please let us know and we will make sure your email address is added to our support list. Also, we strongly recommend utilizing our online support chat system found on the Juvonno.com website if you ever need to contact our team as we are able to more rapidly respond to the chat requests. We understand how much you rely on our software system to help run your business and our goal is to always improve to ensure the absolute least possible downtime. Once we have completed a full investigation and review with the AWS engineers, rest assured that if there are additional systems which we can utilize to help avoid a problem like this we will implement them immediately. If you have any further questions or concerns about this incident, please do not hesitate to contact us.