Jenie Description
Intelligent chatbots will help you prepare for future CX challenges. Your brand's customer conversations are crucial. It is crucial that you pay attention to every conversation. It's easy to enhance your conversation with Artificial Intelligence, which has unlimited potential. Sensiple is acutely aware of the importance of Conversational AI in providing personalized, proactive, perceptive, and delightful conversations to customers. Our Intelligent Chatbot Jenie, our strong effort to bring technology, people and processes together in a seamless conversational experience where every customer's voice and employee's are heard. Jenie, a multi-lingual chatbot powered by natural language processing, can provide you with round-the-clock customer service. It has the ability to understand the contexts of your users queries and can even be used as a human conversational agent.
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IBM watsonx Assistant
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Freshdesk
1) Customer delight made super easy
Manage conversations across multiple channels
Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view.
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Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength.
3) Deliver seamless self-service
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4) Stay on top of your CSAT goals
Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals.
Enable frictionless remote work for your support team
1) An intuitive and easy-to-use platform that does not require a complicated onboarding process
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With support for Microsoft Teams and Zendesk, Salesforce, and other analytics, gain insights into customer conversation data, quality rating, as well as other metrics, to optimize customer engagement.
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Integrations
Company Details
Company:
Sensiple
Headquarters:
United States
Website:
www.sensiple.com/platforms/cloud-contact-center/jenie-our-next-gen-virtual-assistant
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