Issuetrak Reviews

Summary: Solutions option is very handy in Issuetrak and saves a lot of time. It also gives standard response every time for similar issues.

Positive: Issuetrak comes with Solutions option. Solutions are text responses you create for closing issues. They allow you to pre-define appropriate answers to close the issue.

Negative: There is hardly anything that we dislike about this expert tool.

Summary: Issuetrak is very trustworthy and transparent owing to its very detailed and clear admin audit reporting.

Positive: The transparency Issuetrak provides is of high standards. It has an option of Admin Auditing which gives you the ability to see modifications made to Administrative settings within Issuetrak. This audit report can be exported to excel for scrutiny.

Negative: File formats of admin auditing report which cannot be edited is required.

Summary: Deeply satisfying experience with Issuetrak has ensured that we will use this software for an extended period of time.

Positive: One of the most interesting thing about Issuetrak is that it allows you to embed images into the issues. Embed images such as screenshots and photos can be put into issues directly.

Negative: Internet fluctuations can cause data to be repeated in an issue.

Summary: Issutrak has ensured that our customers are responded to within time during rush hours due to its automatic assignment option.

Positive: Issuetrak comes with the dual option of automatic assignment and manual assignment of queries received in its system. The automatic assignment feature is great during rush hours.

Negative: Not that we can recall, shall update if we find any.

Summary: Brilliantly resolves incidents that are pending for long time by creating calendar event for the same incident which is very helpful.

Positive: The most helpful thing about Issuetrak is that it allows you to create calendar event to followup incidents in future. This ensures that the incidents are definitely marked closed.

Negative: It hasn't crashed while we were using it, good services till now.

Summary: We are looking forward to continuing our relationship with Issuetrak due to their impeccable services and easy to use software.

Positive: Issuetrak allows you to add notes to the existing requests received in the software. Adding notes keeps the request updated with new information.

Negative: If Issuetrak adds more actions in the dashboard then it will be appreciated.

Summary: Quite satisfied with the overall performance of Issuetrak and its query resolution in a swift manner.

Positive: Issuetrak integrates with our website and positions a web form on it. This form collects customer queries and sends it to Issuetrak dashboard.

Negative: Nothing wrong has occurred during the usage of Issuetrak dashboard.

Summary: The flexibility of Issuetrak that allows you to edit, close and delete issues is what we were looking for in our issue resolver software.

Positive: Issuetrak comes with a wide variety of options. Issues created in Issuetrak can be edited, closed and deleted as per the process outcome.

Negative: We didn't get any problems while using Issuetrak.

Summary: Issuetrak has made our lives easier as all our customer requests are now fed directly into Issuetrak and all are responded without fail.

Positive: Issuetrak allows you to pick up requests from emails directly. The customers can simply email their concerns to a designated email address which will feed into Issuetrak and create a request number automatically.

Negative: No, I don't have any dislikes for this amazing service.

Summary: Based on our experience, I would highly recommend this software for effective management of complaints.

Positive: Issuetrak is a comprehensive complaint management software that every business needs for resolving complaints in a timely manner. Easy to use with less drop down menus and options.

Negative: I haven't encountered any major issues with this software.

Summary: Overall Issuetrak is a great product to use for a ticketing system. Highly recommended.

Positive: Customer service is excellent and very helpful.
Dark mode.
Easy to navigate and learn.
Customer service respond in a quick and timely fashion.
Very informative Webinars.

Negative: Some issues with upgrading to newest version.

Summary: Overall, IssueTrak is a great tool for change management. Since launching our Ford IssueTrak site in October, we have been very pleased with the end result. It has the right amount of structure and flexibility, and customer service is top notch. Excited to keep using this tool.

Positive: When searching for a change management tool to replace our outdated system, IssueTrak checked all our boxes. The product itself is completely customizable and built with a wide variety of use cases in mind. What I was most impressed with is is IssueTrak's customer service. Tony and Paul helped us through every step, from the evaluation site, to software install, to site configuration, and through to product launch. The end result has been a site that meets our needs, is easy to use, and gives us the metrics we need to manage all change requests at our facility. Best of all, we can maintain and configure the site on our own without having to involve the supplier every time we want an update, a new report, a change in users, etc.

Negative: There are a few opportunities for improvement that would make end-user interactions simpler or more intuitive. Examples include direct URL links to specific pages of the site, reducing the number of clicks needed to make edits to issues, and alerting users which actions are binding or non-binding. We had seem trouble with the initial install, setting up outgoing email functionality, and Active Directory log-in, but the Tech Support team has been very engaged in helping us through those back-end hurdles.

Summary: My overall experience with Issuetrak has been excellent. Any time I have an issue or need help, the Customer Service has been amazing and very helpful.

Positive: Very easy to navigate, the ability to acquire reports quickly and efficiently, and the ability to customize it to best fit our program's needs.

Negative: No cons at the moment. We are very satisfied with the software.

Summary: We have been using this product for almost 15 years. Its core functionality has remained the same while the features have increased over the years. It is easy to use for our customers and administrators.

Positive: Audit trail, ability to link and update issues en masse, search capabilities and the Knowledge Base feature.

Negative: I'd like to see a better mobile option for this, especially if we could tie it into the asset tracking portion with barcode scanning capabilities.

Summary: Users can more easily submit incidents and service requests via a short interface framework. It's best to report on the overall work we've done.

Positive: We use it every day to work, I love it. Information can be tracked and is very easy to access when you need to go back and check your ticket.

Negative: It would be great if all the information was available on one scrollable page.