IssuTrax Description

Improving guest experiences, boosting staff efficiency, enhancing communication, and increasing revenue. A robust and user-friendly integrated suite of web and mobile tools focused on facility maintenance and service automation for hotels, cruise lines, resorts, and various property managers aims to elevate their environments, assets, and overall maintenance while improving guest service standards. IssuTrax™ serves as a versatile issue tracking and maintenance management software solution that fosters productivity, teamwork, and accountability by equipping users with the essential tools and infrastructure necessary for delivering exceptional customer service. By connecting personnel, locations, and resources within a unified system, IssuTrax enables real-time collaboration and establishes a comprehensive framework for creating, monitoring, and managing guest service requests, maintenance activities, safety and environmental concerns, as well as work from external vendors, all seamlessly integrated into one platform. This innovative approach not only streamlines operations but also ensures that every aspect of guest satisfaction is meticulously addressed.

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Integrations

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Reviews

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Company Details

Company:
OnboarD Software
Year Founded:
2000
Headquarters:
United States
Website:
www.onbts.com

Media

IssuTrax Screenshot 1
IssuTrax Screenshot 1
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Product Details

Platforms
Windows
Android App
Types of Training
Training Docs
Live Training (Online)
In Person
Customer Support
Live Rep (24/7)

IssuTrax Features and Options

Work Order Software

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Complaint Management Software

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Issue Tracking Software

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IssuTrax User Reviews

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