Intradiem Reviews

Summary: Overall Intradiem is great tool and very productive for Contact Center Agents. It is very effective for broadcasting Company critical information, News, Policies etc to a variety of Contact Center agents.

Positive: Intradiem is currently providing Dynamic and need based contents delivery for Call Center Agents and that too in their Break time etc, thus interactive learning without overall impacting the business dynamics is the best part of Intradiem. This push contents strategy is very effective in Learning, Business News and Information and other related contents. Currently we are integrating Intradiem Module with Genesys Cloud as well, and the Professional Services Team of Intradiem is very knowledgeable and responsive.

Negative: Sometimes delayed response from Intradiem Professional Service. In terms of Product Cons, i have not heard any so far, however the Reporting structure is another domain for improvement.
Speed of integrating with Genesys Cloud or Alveria etc can also be improved as currently it takes months for such integrations.

Summary: We have many use case deployed with more to come from off phone activities to Break optimization and Enhanced Coaching.

Positive: Easy to use.
Great customer support.
Functionality that is relevant in todays world.
Easy ticket system and self help options.
Training for all levels.

Negative: If I had to say something Data lake feature would be nice to extract data as required as opposed to reporting front end.