Infraon Infinity Integrations

Accelerate ticket resolutions in real-time by approving, assigning, and addressing them using cutting-edge AI technology. Experience a range of innovative features, including integrated field support, ticket creation through WhatsApp, chatbots, and self-service portals. Harness prebuilt helpdesk workflows driven by ML/NLP algorithms, eliminating the need for agents and customers to sort through allocations based on product catalogs or issue classifications. Effortlessly enhance critical KPIs such as CSAT, FCR, and CES while gaining insights by transforming customer analytics into actionable helpdesk strategies. Utilize a unified source of truth that empowers agents to deliver personalized interactions, ensuring customers feel appreciated and understood. Seamlessly integrate with external applications to elevate customer support, all while minimizing time, effort, and operational costs. Quickly connect with platforms like Salesforce, Microsoft Teams, WhatsApp, Slack, LiveChat, and Mailchimp. Infraon Helpdesk streamlines processes with its user-friendly interface, significantly boosting agent productivity for more proactive customer assistance. Ultimately, this comprehensive approach not only improves customer satisfaction but also optimizes overall service efficiency.

Overseeing various assets can become expensive, labor-intensive, and ineffective if you utilize inadequate asset management software. Manual processes and insufficient collaboration contribute to diminished productivity. Additionally, without a unified source of data, gaining valuable insights becomes nearly impossible. Organizations often find themselves responding to asset-related problems rather than taking proactive measures to mitigate them. Fragmented lifecycles caused by inconsistent software and hardware management further complicate the situation. Monitoring assets can be inefficient without real-time tracking solutions in place. Furthermore, relying on multiple vendors can lead to missed contractual obligations. Infraon Assets offers a comprehensive and user-friendly software for managing both IT and non-IT assets seamlessly. With this tool, you can swiftly optimize asset utilization and expenses, extend asset lifespans, and ensure compliance with established best practices. It enables you to monitor and manage any quantity of assets across various locations in real-time, providing a significant advantage. You also have the flexibility to select between agent-based or agentless deployment, making the transition smooth and hassle-free.

JSON, which stands for JavaScript Object Notation, serves as a compact format for data exchange. Its simplicity makes it accessible for human comprehension and straightforward for machines to interpret and create. Derived from a portion of the JavaScript Programming Language Standard ECMA-262 3rd Edition from December 1999, JSON is a text-based format that remains entirely independent of any specific programming language while employing familiar conventions found in C-family languages such as C, C++, C#, Java, JavaScript, Perl, and Python. This versatility positions JSON as an exceptional choice for data interchange. The structure of JSON is founded on two primary components: 1. A set of name/value pairs, which can be represented in different programming languages as objects, records, structs, dictionaries, hash tables, keyed lists, or associative arrays. 2. An ordered sequence of values, typically manifested in most languages as arrays, vectors, lists, or sequences. These fundamental structures are universally recognized, and nearly all contemporary programming languages incorporate them in some capacity, further enhancing the utility and appeal of JSON as a data format.

Efficiently oversee various solutions from multiple vendors with a user-friendly and centralized console. Gain valuable insights to tackle challenges related to network performance, faults, resource allocation, and change management. You can manage hybrid networks, including both legacy and virtualized systems, along with software-defined and self-organizing networks, making customer enablement straightforward. Infraon’s product range holds SOC2 certification, ensuring it meets top-notch standards for data security, availability, processing integrity, confidentiality, and privacy. The Infraon OSS platform serves as a unified system that connects physical and virtual infrastructure, allowing for smooth management of hybrid, transport, fiber, IP, and wireless networks. Enhance your infrastructure's efficiency, streamline operations through automation, and capitalize on your services to boost competitiveness, helping you transform into a nimble and effective service provider. Comprehensive provisioning starts from the initial stages, accompanied by periodic OS image backups, configuration management, and alerts for any changes that occur. This holistic approach guarantees that your network remains robust and responsive to evolving demands.

Numerous repetitive high-volume ITSM tasks necessitate absolute precision, complicating matters for various teams. The lack of adequate service desk functionalities hampers effective modernization efforts. Additionally, delays in approvals and resolutions arise from dependencies between multiple teams. This results in agents and business users being unproductive, which ultimately leads to missed SLAs. Employees may require additional training, consuming anywhere from 10 to 40 hours annually. The pressures of remote work leave little opportunity for face-to-face meetings. There is also a deficiency in the ability to recognize patterns and foresee potential service disruptions. Infraon ITSM addresses these challenges by employing AI-driven software that enhances communication and collaboration through prebuilt automated workflows. By utilizing this software, you can establish a fully modernized workspace that enables swift resolutions, proactive monitoring, intelligent alerts, and more. Furthermore, it offers a unified dashboard to monitor and manage all service desk activities in real-time, along with collaborative tools that help synchronize IT users, business teams, and vendors effectively. This comprehensive approach not only improves efficiency but also fosters a more cohesive working environment for all involved.

A security and remote access solution that allows both employees and external users to connect to on-premise and hybrid applications and servers without relying on expensive VPNs. The Infraon Secura remote control software enables comprehensive recording of all RDP/CLI sessions across various platforms, including Windows and Linux, capturing detailed user activities during terminal server interactions. Administrators have the capability to join active remote sessions, providing real-time support during troubleshooting efforts. This system guarantees that all files exchanged over the network remain secure and free from threats, automatically blocking any suspicious or infected files from being accessed. IT administrators are equipped with tools to monitor, interrupt, and terminate ongoing sessions when necessary. Adopting a zero trust security framework, the platform limits risky and unauthorized commands that might be executed inadvertently by users. Additionally, administrators can create CLI scripts and schedule their execution through SecuRA, enhancing operational efficiency and control. Ultimately, this solution harmonizes security and accessibility while empowering IT teams to manage remote interactions effectively.

A centralized approach driven by AI and machine learning is designed to handle vast quantities of IT-related data sourced from various platforms. This approach enhances the responsiveness of multiple teams to outages and performance issues while ensuring seamless interaction with IT service management technologies. By employing AIOps, organizations can effectively address daily IT operational challenges on a large scale, utilizing a range of advanced techniques such as machine learning, network science, combinatorial optimization, and additional computational methods. AIOps equips enterprises to manage an extensive array of IT management tasks, which includes intelligent alerting, correlating alerts, escalating alerts, automating remediation, investigating root causes, and optimizing capacity. Implementing a structured framework enables the proactive refinement of processes, resources, personnel, information, and communication channels. Continuous oversight and optimization of operations are essential, allowing for 24/7 management of IT functions. Additionally, establishing effective processes helps minimize the disruptive noise that often accompanies incident occurrences, ultimately leading to a more streamlined IT environment. This comprehensive strategy can significantly enhance overall operational efficiency and reliability.

Optimize your time and minimize configuration mistakes by utilizing network change management software. This tool allows for the automation of network device configurations while ensuring compliance with relevant regulatory standards. It provides a vendor-neutral platform to manage a variety of network applications across devices such as routers, switches, and bridges. Users can receive immediate notifications on their mobile devices or through various channels whenever there are changes or significant events occurring. The software supports multiple discovery modes, typically utilizing SNMP and device credentials for efficient operation. It also includes robust features for comprehensive backup and recovery of network configurations across all devices. Instant detection and alerting capabilities for configuration changes are available, along with the option to conduct thorough network security audits of targeted devices, detailing impacts and events. Users can monitor all authorized actions in real-time, with the ability to view executed CLI commands and their outcomes, which can also be archived for future reference and analysis. Additionally, this solution enhances network reliability by ensuring that all changes are carefully tracked and documented, facilitating better operational oversight.

Utilize a single tool for service availability that acts as a centralized source of truth, allowing you to receive notifications only when necessary, complete with retries, sensitivity adjustments, and timeout checks. Employ a website status monitoring system to consistently evaluate uptime and performance. Infraon Uptime offers an all-in-one SaaS solution for overseeing your websites, network devices, servers, and ports from a single interface. Maintain vigilant oversight of your critical remote IT infrastructure across multiple locations, while integrating incident management features to swiftly address issues as they arise. With Infraon Uptime, your teams can efficiently focus on identifying downtime problems thanks to a smart alerting mechanism. Communicate updates and send push notifications to the appropriate teams via SMS, email, Slack, and more, while also collecting response time metrics to improve your monitoring of network and website performance. Additionally, gain access to comprehensive insights through a proactive monitoring dashboard that allows for tracking alerts, SLAs, and other vital metrics seamlessly. This centralized approach not only enhances operational efficiency but also supports informed decision-making across your organization.

Relying on multiple network management tools can lead to inconsistency and inefficiency. Additionally, it is challenging to locate a service provider that possesses specialized expertise in managing the entire network lifecycle. This scenario results in decreased employee productivity as workers frequently switch between various tools. The presence of numerous EMS/NMS tools often leads to inadequate visibility of the network topology. Moreover, outsourcing can become problematic due to substandard SLAs and reporting practices. Employees may also need to undergo extra training, which could require an annual commitment of 10 to 40 hours. The difficulties in recognizing and addressing incidents can exacerbate issues, while excessive event noise can distort the accurate assessment of network health. However, enhanced speed in identifying network problems can significantly reduce downtime during faults and facilitate custom data visualization. Infraon ITSM is an innovative AI-driven software designed to elevate team communication and collaboration through its prebuilt automated workflows. By implementing this solution, organizations can establish a fully modernized workspace that supports rapid resolutions, proactive monitoring, and intelligent alerts, among other features. Additionally, it integrates fault management and self-healing capabilities that can effectively address outages. With these advancements, businesses can expect not only improved network reliability but also a more streamlined operational process.

Unified Infrastructure Monitoring Suite for IT and Networking powered by AI. Infraon IMS is powered by AI and provides a platform that provides precise monitoring, detailed insight, and rapid troubleshooting of heterogeneous IT infrastructure across all sizes of enterprises. Teams can collaborate to troubleshoot issues and ensure high-quality service by sharing real-time alerts and reports on network and application performance. You can switch from manual to automated and manage all devices from one location.