InSync Healthcare Solutions Reviews

Summary: Frequent glitches, sessions frequently timeout, documentation by clinicians repeatedly lost, cost. Too many icons, most of which I was informed could be modified or removed. Repairs/fixes requested by my team often result in "enhancement requests" that can be as far as 6-9 months out. Other requests that ARE addressed appear to "undo" repairs that have actually been performed. Too many clicks to navigate; the simplest tasks take far too long, impacting clinician productivity.

Positive: This product appears to be designed primarily for larger primary care practices. We are a pediatric rehabilitation practice, providing OT, PT and SLP. It has many bells and whistles which you cannot "turn off". Software is very rigid and not intuitive; has a mind of it's own and does not allow for customizations of any kind suitable for our practice. Customer service is mostly prompt but majority of support comes from India; representatives often do not have mastery of the English language. There has been a clear lack of understanding of the needs of our practice since day one, heightening our frustration and lengthening the overall support process. It has been a cycle of poor communication with inSync; appears that the left hand does not know what the right is doing and vice versa. Owner has gotten directly involved via weekly phone calls but progress continues to move along at a snail's pace. This product has cost our company revenue and significantly damaged our morale. Do not waste your time or money.

Negative: Cloud-based so you can apparently document from anywhere. When not being booted off the system, it was a plus.