IVR Description

Technology devoid of knowledge lacks purpose. The effectiveness of Artificial Intelligence (AI), Speech IVR, and Natural Language lies in the expertise that underpins them. It is essential to understand how to effectively utilize this technology and identify the right partners to ensure success, which is a vital component of our service offering. We are equipped to deploy virtual agents, integrate machine learning, analyze data, and leverage a variety of technologies to enhance your performance and elevate your customer experience. Furthermore, we can design and maintain a comprehensive ecosystem geared towards fostering effective customer engagement and achieving favorable business results. By optimizing your current technology or suggesting new solutions, we can create a tailored customer experience strategy and outline the steps necessary to realize it. You can prototype your speech model quickly and affordably to validate your use case, assess technical feasibility, and pinpoint opportunities before committing to a full investment. This approach not only mitigates risk but also positions you to make informed decisions that can significantly improve your operational efficiency.

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Company Details

Company:
Waterfield
Year Founded:
1984
Headquarters:
United States
Website:
www.voxgen.com

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Product Details

Platforms
Web-Based
Windows
Mac
Types of Training
Training Docs
Live Training (Online)
Customer Support
Online Support

IVR Features and Options

IVR Software

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

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