IT Retail POS Description
IT Retail is the best point-of-sale software for grocery stores, serving thousands of grocers over 26+ years!
Vision
IT Retail is committed in providing simple, effective technology solutions that increase the profitability of grocery retailers
Our Values
Customers and partners hear the truth. We are honest and straightforward. We all have problems. However, we can admit that we were wrong and will resolve it.
We are a group of people who enjoy working together towards a common goal: to create awesome software that solves the problems of grocers and helps them be more profitable.
We delight our customers by providing the best product and services available to grocers. While there may be more features, we are the best when it comes to customer satisfaction.
Innovation is a part of our company's fabric. We do this by being a perpetual learner.
Pricing
Company Details
Product Details
IT Retail POS Features and Options
Point of Sale Software
Convenience Store Software
IT Retail POS Lists
IT Retail POS User Reviews
Write a Review-
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
IT Retail Software Date: Jul 18 2022
Summary: Great Software and would recommend to any grocery operation. The software has more capabilities than its competitors.
Positive: IT Retail is a great POS solution. It is founded by a grocer and has very practical applications. I've been using it for over ten years and it works great for our operations.
Also, their support team is really responsive.Negative: We had some hardware integration issues but they were resolved immediately.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Back Office Functionality Date: Aug 12 2021
Summary: As an employee with no experience with IT Retail I was able to utilize the system with little training.
Positive: The entire back office system is very user friendly. And easily navigated.
The format of the pages are easy to understand and if/when looking for a particular report or looking to make a change in a product or function I can usually locate without having to reach out for assistance.Negative: I believe that initially the only Con or suggestion I would have is that the set-up/software package include a touch screen for the back office user.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Struggling along with this point of sale Date: Jul 08 2022
Summary: Fair. We have invested a lot of money in these systems and overall I am very disappointed by the systems at IT Retail because we have to be the squeaky wheel to get any help. Tired of sending emails over and over about the same things. There is no account rep to follow up and make sure things got resolved. The hardware is not first class. One of the monitors is crooked and we have it propped up with cardboard.
Positive: Works well for most things.
Technical support agents are very polite and helpful.
Reporting is adequate for most purposes.Negative: Cannot download my customer list.
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Many things that have been wrong for months don't get corrected.
We tried to order a hand held scanner and they wanted $600! These are $20 on Amazon.
There is no customer service person assigned to an account to make sure things are up to par.
One scale works well, but the second, identical one won't read our in-house bar codes.
Their servers are sometimes very slow, giving inaccurate sales figures during the day.
Accounting doesn't really show us where we stand on payments.
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