HubSpot Service Hub Description

Software that improves customer service efficiency and organization. Service Hub allows you to provide better customer service immediately. Service Hub™, has everything you need to delight customers on a large scale. They will have an exceptional experience with your company and help them to help others. This will help you build a loyal customer base that will continue to support your business. Provide organized customer service that provides complete and efficient answers. Customers don't care much about the company's internal structure. They want help. If your teams are not connected, it can cause friction and confusion for customers. Service Hub™ allows you to create a seamless customer experience. The Conversations inbox brings together all your communication channels, including email inboxes and forms, live chat, Facebook messenger, and Facebook messenger.

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Pricing

Pricing Starts At:
$50 per user per month
Free Version:
Yes
Free Trial:
Yes

Integrations

View Integrations

Reviews - 2 Verified Reviews

Total
ease
features
design
support
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Company Details

Company:
HubSpot
Year Founded:
2006
Headquarters:
United States
Website:
www.hubspot.com
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Media

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Product Details

Platforms
Web-Based
iPhone App
iPad App
Android App
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Customer Support
Business Hours
Live Rep (24/7)
Online Support

HubSpot Service Hub Features and Options

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Customer Success Software

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Customer Feedback Software

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

HubSpot Service Hub Lists

HubSpot Service Hub User Reviews

Write a Review
  • Name: Anis A.
    Job Title: Ownership Workflow Coordinator
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Perfect for Comprehensive Customer Service Management

    Date: Jan 18 2024

    Summary: HubSpot Service Hub is a complete solution designed to help organizations efficiently handle customer support. Its self-service features, ticketing system connection, and HubSpot CRM integration make it an invaluable tool for offering first-rate customer assistance.

    Positive: A single platform for managing customer care is provided by HubSpot Service Hub, which has tools for live chat, knowledge bases, ticketing, and customer feedback among other things. Workflows for support and customer interactions are streamlined by this connection.

    Negative: For users who are unfamiliar with the platform, there can be a learning curve while implementing HubSpot Service Hub. It is advised that teams receive sufficient training and onboarding to guarantee they can utilize the full possibilities.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Asst. Operations Manger
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Customer support tool with automation capabilities

    Date: Aug 28 2020

    Summary: Service Hub is a full feature customer support platform which have all the required tool inside the package to offer a seamless customer support experience. It has inbuilt live chat feature which can be used to offer live chat for customers and for each interaction over chat can be created as a ticket in Service Hub. It allows a complete control of ticket routing which can be easily routed to escalation or can be marked as resolved, for all the routing the concerned agent get notification if any ticket is assigned to them. Overall it helps a lot to to manage the customer queries efficiently in a time bound manner.

    Positive: Service Hub is a platform made for customer support and customer query redressal. All the customer query through email, Facebook chat, support form query, other social media message query are are auto populated as ticket in Service Hub which can be easily tracked and can we use for reference purposes. It offers live chat feature which can be integrated with the website to offer live chat communication.

    Negative: It is a very credible platform for customer support. No Cons.

    Read More...
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