HelpWire User Reviews

Write a Review
  • Name: Ritesh R.
    Job Title: Business Development Manager
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    An amazing Remote support App

    Date: Apr 08 2024

    Summary: I have used a few other applications for remote support as our company operates on Remote. I used to have issues with Mouse movement and system lagging but since HelpWire, all those issues have been resolved and the best part is HelpWire is free for businesses too.

    Positive: HelpWire is an amazing remote support App which is free not only for individuals but businesses too. It's quick and easy set up and connection helps you to provide the support instantly.

    Negative: Overall, HelpWire is an amazing App but some work can be done on UI to make it a bit less confusing for first time users. Also, screen recording feature can be useful for training purposes, it should be added.

    Read More...
  • Name: Ashika M.
    Job Title: Owner
    Length of product use: Free Trial
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    A total user friendly free remote support software.

    Date: Mar 31 2024

    Summary: The experience is good, as it brings ease in the usage along with it being user-friendly.

    Positive: Help Wire is a free desktop support application for your PC, Mac, and Windows Desktop. his free desktop support application has great features like Key Remote-Control Tools at Hand that provide good customer support at any time anywhere supporting a total customer-oriented solution. These essentials include built-in support chat, file transfer, and multi-monitor support that provides a seamless experience.

    Negative: This desktop application has a hassle-free registration process that comes with a free account and ensures security for your session with industry-recognized authentication methods but it misses out on giving mobile support. The software also misses out on adding a session recording feature as well.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Owner
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Honest review about HelpWire

    Edited: Mar 29 2024

    Summary: This is the best remote service organisation I have ever used it is very easy to use that even my little brother can also learnt it easily.

    Positive: I like the company remote control most because I have been using this for a month and I didn't face any problem the thing I like the most about the HelpWire is it's customer care services.

    Negative: There is nothing that i didn't like because nothing in the company is trash everything is useful.

    Read More...
  • Name: Stanley G.
    Job Title: Content Strategist
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 10,000 - 19,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Intuitive Interface

    Date: Jun 25 2024

    Summary: In conclusion, the user interface on this product is absolutely fantastic edging out the minor issues which don't make a fuss but better if improved.

    Positive: HelpWire features a user-friendly interface that is easy to navigate and understand. Setting up remote sessions and managing connections is straightforward, even for users with limited technical expertise.

    Negative: On the other hand, while the interface works fine it however has selective criteria for upcoming updates and workspace.

    Read More...