Hank Reviews

Hank Description

Hank operates as a dedicated AI voice assistant available around the clock for restoration firms. He swiftly answers all incoming calls within just two rings, assesses the type of loss—be it water, fire, mold, or storm—and gathers essential First Notice of Loss information like the property address and insurance details. Additionally, Hank expertly filters out unwanted telemarketing and robocalls while seamlessly scheduling jobs directly into your CRM system. For urgent matters, he ensures that high-priority calls are promptly transferred to your on-call project managers and continuously dials down your on-call list until someone answers. Hank also identifies calls coming from Contractor Connection and other third-party administrators (TPAs), capturing critical claim information and directing it to the appropriate team member. Every call is not only transcribed and summarized but also sent via email in real-time, with transcripts that can easily be searched within your dashboard. The entire setup process can be completed in less than ten days, including the integration of CRM systems and adherence to TPA protocols. In the competitive restoration market, where 78% of customers choose the first professional they contact, Hank ensures you are always the first choice. His efficiency and speed make a significant difference in securing more jobs for your business.