HaloITSM Description

A single, all-inclusive cloud platform that is ITIL-aligned will empower your IT team. Transform old ways of working into modern, intuitive workflows that empower employees and customers to provide excellent service. Standardize your processes and get valuable analytics to align IT with business needs. You can centralize your workflows and create one space for your ITSM software. HaloITSM combines ITIL best-practices and a flexible approach to ensure that you can improve service management while maintaining a great user experience. HaloITSM is trusted by customers in many sectors worldwide. Check out our case studies to see how they transformed their daily processes.

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Pricing

Pricing Starts At:
$49 per user per month
Free Trial:
Yes

Integrations

API:
Yes, HaloITSM has an API
View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Halo Service Solutions
Year Founded:
1994
Headquarters:
United Kingdom
Website:
haloitsm.com
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Media

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Product Details

Platforms
Web-Based
Windows
Mac
Linux
iPhone App
iPad App
Android App
Chromebook
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Training Videos
Customer Support
Business Hours
Live Rep (24/7)
Online Support

HaloITSM Features and Options

ITSM Software

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

IT Service Software

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

HaloITSM User Reviews

Write a Review
  • Name: Simon P.
    Job Title: IT & Comms Manager
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Awesome product

    Date: Apr 27 2021

    Summary: We are pleased to have adopted Halo ITSM. It has improved the management of our departments workload and communication with our end-users.

    Positive: Halo ITSM is highly configurable and gives us complete visibility of the departments workload. We love using Workflows and To-Do lists to ensure certain types of tickets are dealt with in a standard way. We also love the instance feedback we receive from users when we close their tickets. We find the HALO ITSM support team and account management team very polite and efficient to deal with.

    Negative: Halo ITSM, is useable on a mobile device but the experience could be improved.

    Read More...
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