ManageEngine ADManager Plus
ADManager Plus is an effortless and user-friendly solution for managing and reporting on Windows Active Directory (AD), designed to assist both AD administrators and help desk staff with their daily operations. Featuring a centralized and user-friendly web interface, this software addresses a range of intricate tasks, including the bulk management of user accounts and various AD objects, delegation of role-based access to help desk personnel, and the generation of a comprehensive array of AD reports, many of which are critical for compliance audit purposes. Additionally, this Active Directory tool provides mobile applications that enable AD administrators and technicians to carry out essential user management functions from their smartphones or tablets while on the go. It simplifies the process of creating multiple users and groups in Office 365, managing licenses, establishing Exchange mailboxes, migrating existing mailboxes, setting storage limits, and adding proxy addresses, thereby enhancing overall efficiency. With its robust features, ADManager Plus stands out as a vital asset for organizations aiming to streamline their AD management processes.
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Zendesk
Zendesk serves as a robust customer service platform aimed at optimizing support processes and improving the overall experience for customers. With an extensive array of features such as automated AI tools, messaging, live chat, and customizable workflows, it empowers companies to deliver tailored and effective support through various channels. The platform also integrates effortlessly with other applications and offers real-time analytics, enabling organizations to make informed, data-backed choices. Designed to accommodate businesses of any scale—from emerging startups to established corporations—Zendesk prioritizes scalability, security, and the satisfaction of its users. Ultimately, its versatile solutions ensure that companies can adapt their customer service approach to meet evolving demands efficiently.
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Titaniam
Titaniam provides enterprises and SaaS vendors with a full suite of data security controls in one solution. This includes highly advanced options such as encrypted search and analytics, and also traditional controls such as tokenization, masking, various types of encryption, and anonymization. Titaniam also offers BYOK/HYOK (bring/hold your own key) for data owners to control the security of their data. When attacked, Titaniam minimizes regulatory overhead by providing evidence that sensitive data retained encryption. Titaniam’s interoperable modules can be combined to support hundreds of architectures across multiple clouds, on-prem, and hybrid environments. Titaniam provides the equivalent of at 3+ solutions making it the most effective, and economical solution in the market. Titaniam is featured by Gartner across multiple categories in four markets (Data Security, Data Privacy, Enterprise Key Management, and as a Cool Vendor for 2022). Titaniam is also a TAG Cyber Distinguished Vendor, and an Intellyx Digital Innovator for 2022. In 2022 Titaniam won the coveted SINET16 Security Innovator Award and was also a winner in four categories for the Global Infosec Awards at RSAC2022.
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GrowthDot Proactive Campaigns
With Proactive Campaigns for Zendesk you can quickly categorize customers in Zendesk lists and send email campaigns to multiple recipients using just one click. It can also be used as an alternative to Zendesk / Mailchimp.
Send as many mass emails as you need from Zendesk directly.
Send emails to test recipients
Follow-up campaigns should be launched
With integrated Email Tracking, you can view email statuses.
You can assign campaigns to agents, groups, or brands
Use an alias to type and send emails
Add CCs in your emails
Agents can share contact lists and campaigns
Choose from the list of already created CSV files or import CSV files with data.
Add formatting to your email body
To create brand emails, use HTML code
Integrates with analytics tools
Set up triggers and schedule campaigns
Zendesk tickets can be created with any status automatically
Send internal notes in bulk
Allow contacts to unsubscribe
Get feedback through CSAT surveys and ratings
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