GoCardless Description

GoCardless is the UK's most trusted online direct debit provider. It makes it easy to process recurring and one-off payments. GoCardless is cost-effective and secure. It offers an easy migration process and transparent fees. The platform has pre-built integrations to leading accounting, membership, and subscription software such as Quickbooks, Sage Sage, Zuora and Online Scout Manager.

Pricing

Pricing Starts At:
$0.01/month/user
Pricing Information:
Standard
1% per transaction
Min 20p, max £2 No monthly fee

Pro
Volume-based pricing
+ £200 per month
Free Trial:
Yes

Integrations

Reviews - 2 Verified Reviews

Total
ease
features
design
support

Company Details

Company:
GoCardless
Year Founded:
2011
Headquarters:
United Kingdom
Website:
www.gocardless.com
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Media

GoCardless-Login

GoCardless-Login

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Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
Webinars
Customer Support
Phone Support
Online

GoCardless Features and Options

Billing and Invoicing Software

Billing Portal
Contact Database
Contingency Billing
Customer Portal
Customizable Invoices
Dunning Management
Hourly Billing
Invoice History
Mobile Payments
Multi-Currency
Online Invoicing
Online Payments
Payment Processing
Project Billing
Recurring/Subscription Billing
Service Ticket Billing
Tax Calculator

Payment Processing Software

ACH Check Transactions
Bitcoin Compatible
Debit Card Support
Gift Card Management
Mobile Payments
Online Payments
POS Transactions
Receipt Printing
Recurring Billing
Signature Capture

Payment Gateways

ACH / eCheck support
Buyer Authentication
Credit / Debit Support
Customer Information Storage
Fraud Prevention
Invoicing
Multi-Currency
PCI Compliance
Point-of-Sale (POS)
Recurring Billing / Subscriptions
Reporting / Analytics

Recurring Billing Software

Customer Portal
Deferred Billing
Discount Management
Dunning Management
Invoice History
Multi-Currency
Multi-Period Recurring Billing
Payment Processing
Recurring Donations
Subscription Billing

GoCardless User Reviews

Write a Review
  • Name: Josh M.
    Job Title: Managing Director
    Length of product use: 6-12 Months
    Used How Often?: Monthly
    Role: Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Super Low Fees. Easy to Get Setup and Integrated with Xero

    Date: Apr 27 2023

    Summary: A really useful product, and solves the problem of wanting automatic payments, but not wanting to lose 3% of revenue to credit card charges!

    Positive: Very low fees. Much better than credit cards!
    Integration with Xero is excellent.
    Handles multi-currency as well.

    Negative: Getting multi-currency setup correctly in Xero took a few extra steps and wasn't documented clearly at the time (we had to setup an additional clearing account in Xero). But the GoCardless support was very useful, and guided me to the Xero documentation I needed to follow.

    Read More...
  • Name: Richard C.
    Job Title: CEO
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    THINK VERY CAREFULLY BEFORE YOU USE THIS COMPANY. WE ARE £22,000 OUT OF POCKET DUE TO A SERIOUS FLAW IN THEIR SYSTEM. WE HAD BEEN LOYAL CUSTOMERS FOR OVER 7 YEARS BUT THEIR SERVICE IS ATROCIOUS

    Edited: Mar 17 2019

    Summary: However, they service today is absolutely shocking and I would urge anyone considering using the company to be extremely careful.

    It recently came to our attention that GoCardless had implemented something on their customer sign-up forms for customers to state that their bank account required multiple signatories.

    Hundreds of our customers had either mistakenly chosen this option or they had become aware of a loophole with the GoCardless payment system.

    It transpired that selecting the 'multiple signatory option' meant GoCardless were supposed to request additional information from customers prior to being able to collect payments.

    However, in our case, GoCardless incorrectly informed us that they were able to take payments even though the customers had not completed the additional process required by GoCardless.

    Consequently GoCardless kept informing us that payments had been collected when this was not the case. Hundreds of our customers were able to enjoy using our service without paying us anything due to the GoCardless error.

    The issue caused us a loss of over £22,000. We brought the flaw to the attention of GoCardless who admitted the issue but have refused to compensate us or apologise for this serious error.

    This is what they told us:

    ------------------------
    Following a further review of this issue with our Product team, we have discovered that we did experience a bug in the dual signatory process for mandates created before January 2018. When payers completed the online authorisation page via the redirect flow before January 2018, we sent an email to the administrator email on your account that stated that you would be able to collect payments from them.

    In fact, this was not the case, as the payer still needed to complete the dual authorisation step of their mandate setup. The issue was limited to one automated email with unclear messaging that stated the mandate was active and ready to have payments collected through it, where in fact it was still awaiting a second customer signature via the dual signature authorisation form before becoming active. Consequently, payments were, perhaps unknowingly, being created against mandates that were not yet able to have funds collected through them.
    ------------------------

    We have stopped offering GoCardless as a payment option on new subscriptions and have very sadly had to instruct our lawyers to take action to recover our losses.

    Positive: I have been using GoCardless for my business since 2012. When we first started using them they were a small start-up and we had remained loyal and supportive of them for over 7 years.

    Negative: Sadly their service today is nothing like it was in the past. Over the years there have been some issues with their service but they had generally been helpful in getting things fixed.

    Read More...