QEval
QEval is a cloud-based platform designed to help call centers manage quality assurance and compliance needs effectively. It offers key features such as integrated online coaching for agents, role-based access controls, encrypted recordings, and detailed trend reporting. As a versatile and intelligent contact center quality monitoring and performance management tool, QEval utilizes advanced artificial intelligence and real-time speech analytics to provide actionable insights and analytics. The platform streamlines the coaching process by delivering training updates and offers enhanced visibility into coaching practices, moving beyond outdated methods of mere checkbox evaluations. By leveraging AI-driven speech analytics, QEval uncovers valuable performance insights, including emotional cues, to improve call center quality monitoring and foster more impactful agent coaching.
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SafetyCulture
SafetyCulture is a mobile-first operations platform that gives you the knowledge, tools, and processes you need to work safely, meet higher standards, and improve every day, offering a better way to work.
What started as a digital checklist app has evolved into a platform for conducting inspections, raising and resolving issues, managing assets, and training teams on the go.
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MyQuickCoach
The MyQuickCoach portal serves as a cutting-edge microlearning platform tailored to meet the specific needs of your organization. It is designed with customization in mind, aligning with your organizational goals or competencies to ensure that the content is relevant to users. Employees can explore an extensive library that includes over 3,000 bite-sized video lessons, articles, and tools, all complemented by an AI coach that seamlessly integrates the resources. By incorporating gamification elements such as badging and social networking features, the platform enhances user engagement and fosters a vibrant learning community. A unique self-accountability feature allows users to document their actionable ideas and set timelines for implementation, ensuring they remain focused on the changes they wish to pursue, tied back to the microlessons that inspired them. Additionally, the ability to share lessons and playlists means that learning can extend beyond the platform, reaching even those without direct access. Custom landing pages can be created for specific groups or as part of a blended learning approach, further supporting your organization's internal training and development initiatives, while fostering a culture of continuous improvement. Overall, MyQuickCoach is not just a platform; it’s a comprehensive solution for empowering employees on their learning journeys.
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HabitStack
Introducing a goal tracking application designed specifically for agile startups, which assists teams in optimizing their time management effectively. By implementing streamlined accountability measures, we ensure that agility remains at the forefront of your operations. Our approach involves assessing team dynamics to pinpoint strengths and areas for improvement, followed by coaching to enhance strategic productivity. Weekly check-ins are incorporated, as studies indicate that consistent accountability leads to better outcomes. We help transform annual objectives into manageable quarterly, monthly, and weekly milestones. Our method for executing strategies is proven to yield results. We conduct monthly and quarterly strategy sessions that are prioritized to ensure they take place without exception. Virtual meetings enable us to provide your leadership team with significant insights while maximizing efficiency. You can easily visualize your team’s progress and identify potential issues early on as your leadership team monitors goals from inception to completion. HabitStack is the tool of choice for growing teams aiming to advance their strategic initiatives more effectively. Moreover, our application fosters a culture of transparency and collaboration, which further enhances team engagement and performance.
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