Customer experience shouldn't run on disconnected tools and static scripts. Dialpad Contact Center brings voice, digital channels, and human agents together in a single AI-native platform, built to act — not just record — on every customer interaction.
This is Agentic AI in practice: agents that reason through a problem, take the next step, and drive it to resolution without waiting on a human to intervene. Where legacy systems leave data trapped in silos, Dialpad Contact Center closes that gap, linking voice and data so context travels with the customer instead of getting lost between systems.
The payoff compounds. Dialpad has already generated over 775 million AI recaps, and each new interaction adds to a growing base of operational intelligence — sharper resolution paths, more productive agents, better outcomes quarter over quarter. None of it runs unchecked: Dialpad's Guardian layer keeps AI operations secure and governed, so intelligence scales without sacrificing oversight.
In practice, that means up to 80% of issues get resolved autonomously, freeing your team to focus on the conversations that genuinely need a human. Intelligence works at the edge; people stay at the center of the experience.
And you don't have to take the ROI on faith. Through Dialpad's Proving Ground, enterprises can validate performance and cost savings before rolling out at scale — a far more reliable path than betting on a brittle, rules-based bot.
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BigQuery is a serverless, multicloud data warehouse that makes working with all types of data effortless, allowing you to focus on extracting valuable business insights quickly. As a central component of Google’s data cloud, it streamlines data integration, enables cost-effective and secure scaling of analytics, and offers built-in business intelligence for sharing detailed data insights. With a simple SQL interface, it also supports training and deploying machine learning models, helping to foster data-driven decision-making across your organization. Its robust performance ensures that businesses can handle increasing data volumes with minimal effort, scaling to meet the needs of growing enterprises.
Gemini within BigQuery brings AI-powered tools that enhance collaboration and productivity, such as code recommendations, visual data preparation, and intelligent suggestions aimed at improving efficiency and lowering costs. The platform offers an all-in-one environment with SQL, a notebook, and a natural language-based canvas interface, catering to data professionals of all skill levels. This cohesive workspace simplifies the entire analytics journey, enabling teams to work faster and more efficiently.
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Brewit
Accelerate your data-driven decision-making by tenfold with self-service analytics that seamlessly integrates your databases and data warehouses in a single platform, including options like Postgres, MySQL, Snowflake, and BigQuery. Brewit simplifies the process by generating SQL queries and suggesting charts based on your specific data inquiries, while also allowing in-depth analysis. Engage in a conversation with your database, visualize findings, and conduct thorough analyses. With a built-in data catalog, you can guarantee the accuracy and reliability of your answers. An automated semantic layer ensures that Brewit applies the correct business logic in its responses. Managing your data catalog and data dictionary is straightforward, and creating an attractive report is as simple as crafting a document. A narrative brings your data to life, and our Notion-style notebook editor lets you effortlessly compile reports and dashboards, transforming raw data into valuable insights. Furthermore, all organized data products are accessible to anyone with a data-related query, making it easy for users of all technical backgrounds to engage with the information. In this way, Brewit democratizes data accessibility and empowers all users to utilize insights effectively.
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LangGrant
LangGrant seamlessly integrates advanced language models with your operational databases for reliable and governed data insights. Rather than offering isolated responses, it generates enduring, versioned Data Plans that elucidate the methodology and reasoning behind each outcome. Teams can assess, verify, and repurpose these plans while keeping the data intact. A single inquiry can amalgamate information across various databases, and LangGrant automatically adjusts to the unique schemas involved. It is compatible with models such as Claude, OpenAI, and Google Gemini, and accommodates platforms like Snowflake, SQL Server, Oracle, PostgreSQL, BigQuery, Redshift, Azure SQL, Databricks, and MySQL. These Data Plans progress through a structured lifecycle akin to software development (including stages like testing, approval, and staging) with built-in access controls, protection for personally identifiable information, compliance checks, and comprehensive audit trails. By leveraging previously established reasoning instead of incurring costs for each individual query, it enhances cost-effectiveness, fosters collaboration, and strengthens organizational knowledge. This innovative solution comes from the team behind Windocks, which has received recognition from Gartner for its contributions. Ultimately, LangGrant empowers organizations to harness their data more effectively and strategically.
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