QEval
Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
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Tremendous
Tremendous is the easiest way to distribute digital rewards and incentives globally. Tremendous allows you to instantly reward your recipients using gift cards, prepaid Visa®, cards, cash, or other digital rewards. Companies large and small can easily track, buy, and manage incentive programs at scale with us. Tremendous allows customers to send rewards individually or in bulk. Our API also allows customers to integrate with our API and automatically send rewards.
We work with top brands around the world to support their specific use cases, such as market research, customer loyalty and health & wellbeing, employee rewards, referrals, etc.
Tremendous is completely free to use. There are no platform fees
Tremendous is currently the only platform that allows cash disbursements (Bank/ACH, PayPal).
Tremendous has the best international coverage (230+ countries and regions).
Tremendous has created the best API in the industry
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Playlyfe Catalyst
Catalyst is an innovative sales productivity application tailored for team leaders. Based in Bangalore, Playlyfe develops products aimed at enhancing individual success by harnessing intrinsic motivations through gamification techniques. Our adventure commenced in 2014 with the establishment of an enterprise gamification platform known as Playlyfe, stemming from our enduring enthusiasm for video games, creative design, and tackling complex challenges. In 2015, our gamification platform earned recognition as one of the Top 10 Gamification Platforms globally, according to Enterprise Gamification. Within just two years of its launch, our platform gained traction, engaging over half a million users worldwide. We subsequently introduced Catalyst, a cutting-edge solution designed for contemporary organizations that wish to utilize behavioral design, real-time analytics, and gamification to foster a transformative workplace culture and achieve exceptional outcomes. By integrating these elements, Catalyst aims to redefine how teams operate and interact, ultimately driving higher levels of engagement and productivity.
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Trophy
Trophy serves as a gamification infrastructure platform designed to help product teams create captivating user experiences by integrating various gamification elements like achievements, streaks, point systems, and leaderboards into both web and mobile applications using versatile APIs and no-code tools. This allows companies to effectively encourage users to engage more deeply and frequently without the need to develop complex logic independently. The platform enables developers and product managers to monitor user interactions, which can inform features like progress badges, experience points, or reward systems, as well as track streaks with automated calculation of streak histories, triggers, and user behavior patterns. Additionally, it adeptly handles edge cases such as time zones, concurrency issues, and completion logic on a large scale, ensuring that retention-focused features operate consistently in a production environment. Trophy also accommodates various point systems with tailored triggers for rewarding or penalizing users based on their actions, along with achievement campaigns that unlock specific badges or milestones, thereby enhancing user engagement and satisfaction. Ultimately, Trophy provides a robust framework for companies aiming to foster loyalty and sustained interaction among their users.
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