Kubit
Warehouse-Native Customer Journey Analytics—No Black Boxes. No Limits.
Kubit is the leading customer journey analytics platform, built for product, data, and marketing teams who need self-service insights, real-time visibility, and full control of their data—all without engineering dependencies or vendor lock-in.
Unlike traditional analytics tools, Kubit is warehouse-native, enabling you to analyze user behavior directly in your cloud data platform (Snowflake, BigQuery, or Databricks). No data extraction. No hidden algorithms. No black-box logic.
With built-in support for funnel analysis, retention, user paths, and cohort exploration, Kubit makes it easy to understand what’s working—and what’s not—across the entire customer journey. Add real-time anomaly detection and exploratory analytics, and you get faster decisions, smarter optimizations, and more engaged users.
Top enterprises like Paramount, TelevisaUnivision, and Miro trust Kubit for its flexibility, data governance, and unmatched customer support.
Discover the future of customer analytics at kubit.ai
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Pipefy
Pipefy is a low-code Business Orchestration and Automation Technologies (BOAT) platform designed to act as a modern middleware layer for the enterprise stack.
Rather than replacing existing Systems of Record (SORs) like SAP, Oracle, or Salesforce, Pipefy wraps them in an agile orchestration layer. This architecture allows technical teams to modernize legacy operations and extend the life of core systems without the risks associated with "rip and replace" projects. Pipefy provides the infrastructure to sanitize data inputs, manage complex business logic, and orchestrate API calls between fragmented endpoints.
Technical & Architectural Highlights:
• Adaptive Governance Framework: Pipefy solves the "Shadow IT" problem by establishing IT-sanctioned "Safe Zones." Business users can build workflows within these guardrails, while IT retains control over critical data, integrations, and permissions via a centralized console.
• Agentic AI Engine (BYOLLM): The platform features a governable AI Agent Studio. Unlike "black box" solutions, Pipefy supports a Bring Your Own LLM approach, allowing enterprises to integrate preferred models (Azure OpenAI, AWS Bedrock) securely to automate document analysis (OCR) and decision-making.
• Robust Connectivity: Built with an API-first philosophy, Pipefy offers a GraphQL API, Webhooks, and enterprise-grade iPaaS capabilities to ensure seamless data interoperability across the stack.
• Security & Compliance: Engineered for regulated industries, the platform is ISO 27001, ISO 27701, and SOC2 Type II certified, supporting compliance with GDPR and SOX standards.
Pipefy empowers IT leaders to eliminate technical debt and clear development backlogs by safely delegating low-complexity builds to business units.
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Hyperengage
Hyperengage is an innovative AI-enhanced go-to-market copilot designed specifically for Customer Success and Account Management teams, aiming to optimize customer retention, drive expansion, and accelerate revenue growth. By integrating automation, predictive insights, and a cohesive view of customer data, it revolutionizes the operational dynamics of post-sales teams through a singular platform.
Essentially, Hyperengage removes tedious manual tasks by automatically documenting customer interactions, tracking activities, and prioritizing daily responsibilities, which allows teams to dedicate more time to fostering impactful relationships. Its Automated Customer Engagement system consistently monitors for signals of potential churn, such as decreasing product usage, unmet milestones, or lingering issues, and proactively initiates personalized outreach to re-engage and retain clients.
Additionally, the AI-Driven Task & Workflow Automation component acts as a virtual assistant for Customer Success Managers and Account Managers, streamlining their workflows and enhancing productivity in their roles. This holistic approach not only improves efficiency but also positions teams to better understand and respond to customer needs.
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Smaply
Smaply – the cutting-edge software for journey mapping with increased flexibility, customizability, and Journey Management functionalities. Smaply is a tool to create customer journey maps and analyze the customer experience, step by step. You can add various important details of each touchpoint and visualize your customer's journey using images, texts, emotions, KPIs and metrics. Go into more detail by adding pain points, solutions and opportunities, so gaining insights is even faster. Keep track of those in the portfolio graph of your workspace, which helps you to keep an overview and prioritize.
Users are not only using journey maps as deliverables; they rather make them the core of their service development, thus journey maps move to the core of organizations.
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