Freshdesk Reviews

Summary: Overall it's a good tool and works well for those needing a simple way to have live chat on their site.

Positive: Easy way to set up a customer support system on your website including with live chat abilities.

Negative: It's very basic and doesn't have a lot of advanced features.

Summary: This software works beautifully on daily basis and it's a best option for customers to connect with customer support on a live window. Its prompt notification system alert me to check the status of the ticket. There is auto populate of tickets which help by creating tickets and saving chat transcript for future references. The dashboard and its classic interface makes both freshers and experienced easy to use while working with tickets. The tickets have different header option to categorise them on basis of their status, agent, priority etc.

Positive: Real time without lag chat feature. Easy integration. Precise nature. Prompt notification system. Dashboard provided is very easy to use. Classic interface. Reliable customer service. Video calling. Customisable features. Cloud based software.

Negative: This help desk is working great for me so till now no cons for me.