QEval
Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
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RallyFuel
RallyFuel bridges the gap between college athletes, fans, and brands by facilitating verified NIL (Name, Image, Likeness) agreements. Our innovative platform simplifies the entire NIL journey, encompassing everything from discovering and negotiating deals to ensuring compliance and managing payment transactions seamlessly.
Through our service, athletes can effectively monetize their personal brands via various avenues such as fan engagements, autographs, public appearances, social media promotions, and collaborations with brands. Fans, in turn, enjoy genuine connections with their cherished college athletes through clear and compliant transactions aligned with NCAA regulations.
Highlighted features include:
- Authentic athlete profiles
- Secure payment systems
- Tools for NCAA compliance
- Standardized deal templates and contracts
- Analytics to track performance
- A direct marketplace connecting fans and athletes
Designed specifically for the evolving landscape of college athletics, RallyFuel guarantees that every interaction is transparent, compliant, and advantageous for athletes, fans, and educational institutions alike, fostering a supportive community around college sports. Our commitment to transparency ensures all parties involved can trust the process and feel empowered in their engagements.
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Zone7
Ensure the health, potential, and longevity of athletes through a sophisticated, data-driven Artificial Intelligence platform designed to enhance athlete performance and availability. Zone7 integrates effortlessly with various devices and technologies, pulling data from game day, training, medical evaluations, and performance assessments. Utilizing the most extensive dataset in the industry, which comprises thousands of injuries and their preceding indicators, Zone7 provides trusted injury risk forecasts. It identifies risk patterns specific to each athlete, generating unbiased insights from every training session on a daily basis. With real-time alerts and recommendations, it functions as a proactive early warning system, allowing for the dynamic adjustment of training loads, strength regimens, and recovery protocols. The insights delivered are not only fast and consistent but also straightforward to implement. Zone7 empowers elite athletes and their support teams to leverage data science for the safe and efficient achievement of their peak performance while prioritizing their health and fitness. By mastering vulnerability and understanding risk, athletes can discover their optimal performance thresholds. Ultimately, this innovative approach fosters a culture of safety and excellence in sports.
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Athlete Analyzer
Athlete Analyzer is a specialized platform specifically built for BJJ, Fencing, Judo, Karate, Taekwondo and Ju-jitsu. Athlete Analyzer is for Teams on all levels, from club level to Olympic level.
Athlete Analyzer offers tailored features like Video Analysis and Training Management that cater to the unique needs of these sports.
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