Fin Reviews

Fin Description

A lightweight chrome plugin logs the actions and video of your team's work. This includes clicks, scrolls and browsing behavior. Your event stream is processed into a structured data set to convert agent activity into actionable insights and custom reports. We also create video clips. Our real-time analytics provide team and agent-level performance insights. They help you understand aggregate behavior and watch trends to identify outliers. You can also create custom reports or ad hoc analysis based on your team's requirements, just like other BI tools. You can easily replay any moment of a team member’s day at up to 5x the speed of real work and share highlights with your team by simply linking. To help you focus on the most leverage opportunities, we add jump points and other heuristics into your video stream. Comment and tag questions and comments about product bugs, process deviations and customer escalations.