FIS Telephone Banking Integrations

With Kinective Bridge™ (formerly OmniConnect), access the largest library of integrated fintech solutions, with 80+ integrations across 99% of US-based cores. Seamlessly connect your core with best-of-breed fintechs to scale digital transformation, modernize operations, and increase client delight. • Turnkey solution for secure, comprehensive, and supported connectivity • Innovate at your pace and scale growth without the need for extensive development resources • Mitigate manual processes and human error • Access the largest library of integrated fintech solutions with the flexibility to choose any system, technology, or provider Transformation sounds great on paper, but hard to make a reality with legacy tech stacks and outdated infrastructures. The hassle of switching cores or burning through in-house dev hours to integrate systems can be a slow, time-consuming process.

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Businesses that excel in providing an omnichannel experience manage to keep 89% of their clientele. Engage in real-time dialogues with customers where they are most comfortable to enhance their journey, ultimately leading to better brand perception and higher retention rates. Remarkably, 99% of consumers tend to stay loyal when their issues are addressed on the first attempt. Equip your representatives with a Unified Agent Workspace along with effective tools to revolutionize the customer experience. Agents can see customers' intentions even while they are still typing, which allows for quicker assistance. A collection of pre-set responses to frequently asked questions significantly reduces the time agents spend on each inquiry. Additionally, agents can add notes during conversations for future reference. Organize discussions with multiple tags for easy retrieval later and wrap up efficiently with quick summary calls. Ensuring that no customer is left waiting is crucial. Continue to generate leads, whether your agents are actively online or not. Enhance conversion rates by making past interaction details visible on a single screen, streamlining the process even further. This comprehensive approach ensures a seamless experience for both your agents and customers.

SkyStem is a New York City-based company that provides a powerful month end close solution for companies looking to streamline their financial processes. ART, the company's flagship product, is an enterprise technology that allows Controllers and CFOs to reduce the month-end close time and the time it takes to issue financials. It automates balance sheet reconciliations, manages month-end tasks and performs flux analysis. It also provides insightful reporting. The web-based solution reduces manual tasks by up to 90% and strengthens internal controls and corporate governance.

Are your losses due to fraud exceeding your expectations? Is your effectiveness in preventing fraud falling short of 95%? Are you experiencing financial losses at both the teller line and through ATMs? Do your check verification limits exceed $500? Are you allocating more than 0.01% of your bank's assets towards systems and analysts tasked with scrutinizing suspicious activities and thwarting fraud? Are you examining over 250 checks for every item that you consider returning? It's time to stop squandering your resources and finances; allow us to help you minimize false positives, false negatives, manual reviews, and labor costs. Our comprehensive Check, ACH, ATM, Wire, and Cash Fraud Security Solution is here to assist. This all-encompassing fraud prevention system includes compliance reporting, case management features, and enhanced fraud deterrence for financial transactions. By integrating innovative technology, we aim to connect financial services and healthcare clients seamlessly. Investing in our solution will not only streamline your processes but also foster greater trust among your customers.

When customers seek genuine assistance, they prefer to connect with a real person. IQService serves as the solution for community banks and credit unions aiming to streamline, monitor, and record customer interactions from both the contact center and physical branches. This innovative toolbar operates in memory, allowing users to access all its features with just one or two clicks. Users consistently praise the software for its user-friendly interface. Designed to be non-intrusive during calls, it empowers contact center and branch staff to swiftly obtain answers to intricate customer inquiries. If you want an integrated view of customer balances, services, and their overall relationship, it is readily available on the toolbar without any clicks required. Furthermore, IQService enhances performance by offering seamless integration with core banking systems. Whether you utilize Fiserv, Jack Henry, FIS, Finastra, or other banking platforms, IQService connects with your core banking application, automating the call research process and ensuring that every inbound call is meticulously documented. This level of integration not only saves time but also significantly improves customer satisfaction.

iVision Plus Cisco wallboards enhance agent performance by delivering real-time performance data through innovative and engaging designs. With iVision Plus, you can access dynamic Cisco contact center wallboards that showcase real-time statistics and metrics for both individual and team achievements. Say goodbye to outdated, boxy wallboard designs, and embrace the impactful aesthetics of NextGen wallboards. The gamification features of iVision wallboards inspire agents to elevate their work. These HTML5 wallboards ensure a superior user experience and are responsive across devices. Additionally, the call center wallboard software enables the establishment of KPI thresholds, allowing for performance oversight and immediate response to any breaches, even when you are not actively monitoring. By providing digital signage in real-time to all internal employees, overall efficiency and productivity will see significant improvements, as staff will no longer need to spend excessive time collecting operational insights. Ultimately, this streamlined access to information helps foster a more engaged and informed workforce.

A low-code integration solution designed for the banking sector, the Sandbox Banking platform enables customers to link fintech offerings with their current systems effortlessly. This platform allows financial institutions to expedite sales processes with fintech partners, resulting in a more cohesive and integrated experience for banking clients across various systems. By utilizing Glyue, banks and credit unions can boost their revenue streams and enhance operational efficiency through the secure integration of fintech products into their existing frameworks. Through the Glyue™️ platform, these institutions can fast-track their digital transformation initiatives by employing pre-built API connectors and solution templates that facilitate seamless connections with fintech collaborators. Our expanding network of banking adapters and partners generates a synergistic effect, benefiting both fintech providers and their customers. With the ability to distribute BaaS APIs and connect with fintech vendors, financial institutions can rest assured that Sandbox Banking will manage ongoing security, infrastructure maintenance, system updates, and business process adaptations for over 50 banking entities. This comprehensive support allows banks to focus on innovation while leveraging the advantages of a robust fintech ecosystem.

When loans become problematic, managing and recovering them can prove to be quite difficult. Although they may be sidelined in your financial records, they remain a crucial aspect of your overall financial health. The Charge-off Loan Tracker (COLT) simplifies the process of handling these troublesome loans. Since 1987, COLT has been a vital tool for financial institutions seeking to manage and recover charge-offs effectively. Its user-friendly interface will leave you impressed, as it seamlessly tracks outstanding balances while calculating interest, adjusts to new payment conditions, produces board reports, and more. If there’s a possibility of recovery, COLT equips you with the necessary tools to pursue it. By streamlining the management of bad loans, COLT allows you to focus your energy on more lucrative opportunities. It offers comprehensive tracking for principal, interest, and fees, supports various accrual methods, and employs transaction-based accounting. Additionally, it provides adaptable repayment terms, borrower invoicing, and correspondence, while also ensuring complete shadow accounting. With features like automated 1099-Cs that interface with the IRS, a documented audit trail, and a powerful reporting engine, COLT is the solution you need for effective loan management. In short, utilizing COLT not only enhances your collection efforts but also significantly improves your financial efficiency.

At Source Technologies, our innovative software solutions, supported by our skilled engineers and developers, are designed to turn your self-service aspirations into reality. No matter if you aim to implement a single unit or scale up to thousands, our software is adaptable to any size organization. Our team of experts is equipped to assist with user interface design, application integration, and post-deployment support, ensuring that you receive the guidance necessary for success. Delve into our industry-specific solutions to discover how we can collaborate to enhance your enterprise with cutting-edge applications and improved efficiencies. Our CoreConnect Foundation serves as a robust development platform that seamlessly connects our hardware with your software systems. This infrastructure enables authentic self-service solutions that integrate effortlessly with your core systems and third-party providers. The Programming Platform simplifies the integration of our sophisticated cash recyclers, card readers, check scanners, ID scanners, and other devices. By utilizing our platform, you gain access to .NET libraries and XFS protocols that make your integration process more straightforward, ultimately enhancing your operational capabilities. With Source Technologies, you’re not just adopting a solution; you’re forging a partnership aimed at optimizing your business performance.