Exela Digital Mailroom Description
Select from a vast network of addresses across the nation and establish your business presence from coast to coast. Access your mail online at your convenience, no matter where you are, and tailor the number of recipients and image scans to your needs. You have the power to decide whether you want your mail scanned, shredded, or forwarded, enabling you to operate seamlessly throughout the United States with our extensive list of addresses. Why rely on traditional mail delivery when we can send your mail securely to your mobile device? Obtain prestigious addresses at a fraction of the cost associated with conventional office rental. Our transparent pricing includes comprehensive plans with no unexpected charges, and we offer hundreds of premium locations featuring real street addresses. Each service comes with chain-of-custody tracking and data encryption, ensuring your information remains secure. We can handle shredding, storage, shipping, or forwarding of your mail as needed. Trusted by businesses of all shapes and sizes, Digital Mailroom collaborates with organizations to enhance their mail management and streamline team organization. Our services are available whenever and wherever you need them. Digital Mailroom is built on systems developed for 60% of the Fortune 100, ensuring reliability and effectiveness in managing your correspondence.
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Exela Digital Mailroom User Reviews
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Too good to be true Date: Dec 20 2022
Summary: My overall experience has been: time-consuming, disappointing, frustrating, and expensive due to the unexpected costs of not actually being able to access checks that were sent in.
Positive: Theoretical ability to access and process mail worldwide was an enticing proposal. I was also excited about the promise of being able to direct deposit checks. Unfortunately it seems they do not actually have that capability and no one is willing to solve it.
Negative: The most? Because I have a list.
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What I dislike the most is that the company fails to fix issues - the same problem will happen several times with no resolution. The most expensive problems I've been having with them are all related to the inability to access or process checks that my customers have sent to pay invoices. If I provide all of the details - I will run out of room in this review.
Additional issues: sometimes mail notifications work, sometimes they do not. No one can provide answers regarding this.
Historical reporting is nonexsitent. Or maybe they have just wiped my reports showing poor mail handling for my account.
They outsource processing your mail to 3rd parties like credit collections agencies - without telling you.
Support is quick to respond to any inquiry with “let me check on that” but you will never get an actual resolution.
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