Engageware Description

Connect and communicate with your customers efficiently while delivering the experience each customer demands, so you can grow faster, more profitably. When your customers have questions or need to get things done it’s important that you engage them effectively however they want. Your ability to create strong relationships with customers, foster loyalty, and ultimately drive profitable growth depends on it more than ever. Help customers quickly get answers or complete transactions on their own using self-service tools. Connect customers to the right resources when they need to meet face-to-face with a specialized expert. Empower employees with easy access to the information they need when customers need help. Our self-service solutions improve your customer’s experience, reduce call volumes, and drive growth and profitability for your business.

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Pricing

Pricing Information:
Visit our website to learn more about Engageware's Intelligent Appointment Scheduling and Knowledge Management solutions.
Free Trial:
Yes

Integrations

View Integrations

Reviews - 2 Verified Reviews

Total
ease
features
design
support
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Company Details

Company:
Engageware
Year Founded:
1999
Headquarters:
United States
Website:
engageware.com
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Media

Play Video Omnichannel Appointment Scheduling Intelligent Knowledge Management
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Webinars
Customer Support
Business Hours
Online Support

Engageware Features and Options

Appointment Scheduling Software

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Queue Management Software

Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue

Knowledge Management Software

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Engageware User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: SMM Manager
    Length of product use: Free Trial
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Appointment Scheduling tool

    Date: Aug 23 2020

    Summary: Scalable solution. In a second it can book thousands of appointments. Easy to setup. Schedule video conferencing as well. Customer support are very responsive. 24/7 services available. It provides seamlessly connects with our customers which helps our sales team a lot.

    Positive: TimeTrade helps in scheduling meetings or appointments online. Very much reliable and Secure software. Easily connects with customer anytime anywhere. Robust security features. Highly customisable features. Easily synchronises with our personal calendar.

    Negative: Highly recommended software. Saves lots of time and energy. No cons.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Asst. Operations Manger
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Intelligent Appointment scheduling solution

    Date: Aug 25 2020

    Summary: TimeTrade is an intelligent software which manages the scheduling and calendars very effectively. It helps to stay on top of the schedules and serve the best ontime service to every customer. The commencement of ontime appointments and services increases the brand value and loyalty in the customer. It is artificial intelligence based software which helps us increasing our efficiency by multifold.

    Positive: TimeTrade is an intelligent appointment scheduling solution. It helps in increasing the conversion through acquiring new customer and retaining the lapsed one. The schedule management ensures the optimal use of time and best positive possible service to every customer.

    Negative: It is a great solution to cumbersome schedule, appointment management. Nothing to dislike.

    Read More...
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