D&B Hoovers can help you create a more profitable relationship from prospect to client faster. Find key prospects and growth opportunities. D&B Hoovers, a sales acceleration solution, provides a faster path to prospect to profitable relationship through the use of data and analytics. B2B sales professionals can connect with customers faster to grow their businesses. Access detailed intelligence on over 120 million business records. Provide insight and intelligence into the tools that your marketers and sellers use every day. A user-friendly interface and automated workflow features, including triggers, alerts and smart lists, as well as intuitive search and conceptual search. D&B Hoovers combines Dun & Bradstreet's largest commercial database with sophisticated analytics to provide a rich sales intelligence solution. D&B Hoovers provides dynamic search and list-building capabilities as well as realtime trigger alerts, detailed company profiles and valuable research reports.
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Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
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CIENCE GO Data
With daily contact record validation, over 300M records are available. It's time for data! You can only validate the accuracy and reliability of a contact record by actually using it. CIENCE is one of the most important Outbound Services companies in the globe, and it consumes tens of millions of records each year (emails, phone calls). This results in:
- Up-to-date records (reduces decayed data)
Broad Company/Account data points
Accurate Email Lists (real world tested)
- Actual Phone Numbers (confirmed Dials)
The GO Data platform allows you to easily create ideal customer profiles (ICPs) and help you target them. GO Data provides a wide range of contacts that match your ICP. Start conversations with your ideal customers is the key to all B2B marketing databases. CIENCE GO helps you identify the right contacts and companies to help you create custom business lists.
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Nimbler
Nimbler provides salespeople and marketers access to millions of verified business contacts, including personal and work emails that are validated in real time and even mobile numbers.
You can easily find prospects based on many filters such as job title, seniority, department, industry and location.
Our data is verified in real-time, so that your outbound emails reach the right customers.
Nimbler is free to use and gives you unlimited access to high-quality leads and user seats.
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