ESO EHR Description
ESO Electronic Health Record makes it easy to create high-quality EMS clinical documentation. It's so advanced that it actually gives back more data than what you put in. Say goodbye to your ePCR. Say hello to ESO EHR. ESO makes it easy to produce high-quality clinical documentation, from incident to signature. ESO understands EMS better than anyone else. ESO is more than a vendor. We are a partner that helps propel the EMS profession forward. EHR was designed that way. It is intuitively easy to use so you can quickly move from incident to signature and capture the right information. EHR is more than just a document tool. It's a reference tool that allows you to make better patient-care decisions in real-time. You have the power to provide the best care with features like patient lookup, specialty forms, and integrations with Handtevy and Quick Speak.
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ESO EHR User Reviews
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Good, but end users ignored Date: Feb 27 2023
Summary: ESO provides good functionality and streamlined operation over its predecessor, but lacks certain features that could really make it exceptional in meeting the needs of prehospital providers and the patients we serve.
Positive: Compared to ESO's precursor FireHouse, ESO EHR allows much faster entry of PCR info, as well as the program taking you directly to the error you need to correct, instead of simply flagging a page with a variety of entries that are not flagged.
Negative: FireHouse allowed end users to modify the list of medications encountered in the field. There is no such functionality in ESO. When asked, I was told "they follow the national pharmacopeia". Despite this, their program will not relate generic & trade names, so it is possible for a patient to be listed as taking benadryl & diphenhydramine as separate Rx. When I mentioned this in an email, I was asked "could you provide some examples?". I provided a half a dozen as well as a google link, but the program remains the same. A competitor lists both.
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Another thing a competitor does is identify anticoagulants, such as warfarin (coumadin), & applies a flag to the report to remind the provider that the patient is taking a medication that places them in a higher risk category. When I mentioned this in an email, I was asked "could you provide some examples?". I provided several, as well as a google link, but the program remains the same.
When our FD updated from FireHouse, we had an ESO staff member who had been employed in a previous capacity as a Paramedic come to walk us through the transfer; one would think ESO tech could turn to their in-house resources for confirmation of this issue. Having a staff that apparently cannot perform a web search or use input from end users is a little dismaying.