Dyalogo Description

This is a fully cloud-based platform that adheres to top-tier quality standards set by Google Cloud Platform. Utilizing WebRTC technology, it is compatible with all operating systems, requires no VPN, and operates on minimal bandwidth, making it especially suitable for remote work environments. The platform facilitates seamless communication with your customers via various channels, including phone calls, email, chat, WhatsApp, SMS, and web forms. Engage with your customers through their preferred channels while ensuring convenience and efficiency on your end. As an omnichannel contact center solution, we not only streamline communication with customers across multiple platforms but also enhance the experience for both clients and agents, allowing for the integration of different interactions into cohesive business processes. This holistic approach ensures that every customer touchpoint is effective and meaningful, ultimately fostering stronger relationships.

Integrations

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Company Details

Company:
Dyalogo SAS
Headquarters:
Colombia
Website:
www.dyalogo.com/call-center-en-la-nube

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Product Details

Platforms
Web-Based
Types of Training
Training Videos
Customer Support
Business Hours
Online Support

Dyalogo Features and Options

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

CRM Software

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Contact Management Software

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Cloud PBX Provider

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Dyalogo User Reviews

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