Duckie Description
Duckie is an AI-powered customer service designed for B2B SaaS businesses, allowing both customers and support teams to quickly access accurate technical data. The AI agent can automatically responds to support tickets while the AI copilot helps agents by searching for relevant answers in the company's knowledgebase. Duckie offers log analysis, which allows technical support teams troubleshoot issues and resolve them by analyzing error messages, code changes, or customer data. Duckie's auto-updates keep support teams up to date on product changes, Jira ticket, and pull request. It integrates seamlessly with Slack, Zendesk Microsoft Teams and Discord. This allows companies to deploy AI wherever their customers ask questions. Duckie also allows for the drafting of responses and updating tickets in progress, reducing resolution times and increasing efficiency.
Duckie Alternatives
Zendesk
Zendesk helps you create exceptional customer experiences. Zendesk, a leading provider of software and solutions to improve customer relationships, empowers businesses to become more reliable, flexible, scalable, and adaptable. Zendesk's products include Support, an integrated customer service solution; Chat, chat, and messaging tool; Talk and call center software; Explore to analyze and report; Inbox, shared team mailbox; Guide, a knowledgebase and self-service solution; and Connect + Outbound to support proactive campaigns.
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Forethought
Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction.
- Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support.
- Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience.
- We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.
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Outverse
Outverse is a platform powered by AI that is designed to reduce customer support bottlenecks. It does this by solving up to 80% complex support queries autonomously and managing the rest through seamless handoffs to support teams and success teams. The platform includes an AI Agent that can process billing changes, subscription refunds and account administration tasks, ensuring that actions are executed quickly and accurately. Outverse's Internal Copilot, which comes with customizable playbooks and a workflow automation tool, allows support teams to automate routine tasks and reduce resolution times. The system supports easy escalation by setting up custom rules to direct customer conversations towards the appropriate team. This ensures that critical issues are addressed immediately. Outverse is especially beneficial for highly regulated industry, teams with high ticket volume, and companies that have complex software products.
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Torvalds
Support requests can be handled where your team and users are most comfortable. Let your teams work wherever they feel most comfortable. Torvalds tracks In-App/Email/Slack/Discord and forums to centralize knowledge while allowing your team to interact where your customers are, without having to switch between apps. Torvalds AI Assist allows you to tweak AI generated answers, and keeps your supporters at the wheel. Your team can edit and review responses before sending them to your customers, or Torvalds will auto-answer. Streamline collaboration between your technical support, engineering, and customer success teams by keeping chat-based and ticket-based support in sync. Torvalds triages your issues for you with its shared omnichannel inbox, so that you don't miss a beat. The bi-directional sync makes sure that conversations don't get lost in the app, Discord or Slack, Github, or your team's favorite ticketing system like Zendesk.
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Pricing
Free Trial:
Yes
Integrations
Company Details
Company:
Duckie
Headquarters:
United States
Website:
www.duckie.ai/
Media
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Product Details
Platforms
SaaS
Type of Training
Documentation
Videos
Customer Support
Online
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