Desk365 Description
Desk365 is an AI-driven ticketing solution designed for teams of any size. The platform helps agents boost efficiency, streamline workflows, and provide outstanding customer support.
Desk365 Alternatives
Zendesk
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Pylon
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Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues.
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Sendbird
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Freshdesk
1) Customer delight made super easy
Manage conversations across multiple channels
Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view.
2) Boost your agent productivity
Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength.
3) Deliver seamless self-service
Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots.
4) Stay on top of your CSAT goals
Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals.
Enable frictionless remote work for your support team
1) An intuitive and easy-to-use platform that does not require a complicated onboarding process
2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones
3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows
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Pricing
Pricing Starts At:
$12/user/month
Pricing Information:
Free for up to 3 agents.
Free Version:
Yes
Integrations
Company Details
Company:
Desk365
Year Founded:
2021
Headquarters:
United States
Website:
www.desk365.io
Media
Desk365 Home tab Dashboard
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Customer Support
Business Hours
Online Support
Desk365 Features and Options
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