DVSAnalytics Description

DVSAnalytics offers secure solutions for call and screen recording, specifically designed to meet the unique needs of your organization while ensuring scalability as your business expands. Enhance customer support, ensure compliance, mitigate risks and liabilities, resolve conflicts, validate customer orders, and extract valuable insights. With DVS Analytics, you gain deeper understanding of your contact center operations. Their Speech Analytics feature transforms audio recordings into searchable data, providing comprehensive business intelligence regarding your organization and clientele. Additionally, Desktop Analytics leverages metadata from various third-party applications like CRM systems or communication tools to classify interactions in ways that are relevant to your business. The quality management tools from DVSAnalytics facilitate the evaluation and coaching of staff, aimed at consistently enhancing the quality of customer interactions. You can analyze interactions, activate automated coaching based on assessments, and engage agents with straightforward contest management, ultimately fostering a culture of continuous improvement and motivation. This holistic approach not only streamlines operations but also empowers your workforce to deliver exceptional service.

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Balto
Software that allows you to close more calls. Balto helps you sell more, optimize your sales team and grow your business. Balto is the first live call guidance software. 1. 1. Balto is the first real time call guidance software. Balto, powered by AI, analyzes speech on both ends of a call and instantly delivers crucial information to reps who use Balto. 2. Dashboard Suite Balto, tracks all your calls. The ability to track conversations means that you have clear data about which reps say what they should, what questions they ask, and what value propositions they convert well. Balto includes a data studio that provides deeper insights into call strategy. 3. Always Optimizing Callers receive real-time guidance so they know what to say and can close more business.
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Pricing

Free Trial:
Yes

Integrations

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Company Details

Company:
DVSAnalytics
Year Founded:
1983
Headquarters:
United States
Website:
dvsanalytics.com

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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
Training Videos
Customer Support
Business Hours
Online Support

DVSAnalytics Features and Options

Workforce Optimization (WFO) Software

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

DVSAnalytics User Reviews

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