DP360 CRM Reviews

Summary: Awful experience that's still ongoing. I will never recommend them to anyone. If you do decide to use this company then make sure you ask a lot of questions so you don't have the same experience we did.

Positive: There is not one single pro about this company. The customer service is awful. They are a reminder to always read the fine print in every contract.

Negative: This CRM did not work for our company at all. It would not integrate with our website so it was completely useless. Several people tried to make it work and it never did. The unfortunate thing is we had to sign a year contract for about $300 a month before we found out that it didn't work. I figured that was just my fault for not checking into the company more so I knew I needed to honor the contract. Several months after I signed the contract, I received an email survey. I responded with my concerns and received a phone call from a representative. She asked if I would like to start the cancellation process and I said yes and that I understood it could not be cancelled until after a year. After my year contact ended I was still being charged. I called to follow up and was told that I never put my request in writing to cancel. I told them that I spoke with someone who told me that they were going to start the cancellation process so I didn't realize that I still had to put a cancellation request in. Surprisingly there was not a record of that phone call. I spoke mainly with Jesus who every phone call said that he was trying to help get my cancellation expedited, but that didn't happen and never was going to happen. So I put my cancellation in writing but I'm still paying for the CRM which is the biggest waste of money.

Summary: DON'T LET THEM TAKE YOUR MONEY. All they want to do is get you to sign a contract so they can start charging you and nothing in return.

Positive: There is absolutely nothing good about this company or service besides they are great at conning you to sign a contract. All the training they promised to get you to sign the contract is just to convince you to sign up.

Negative: DP360 is horrible. They promise you the world to get you to sign a contract and then nothing. Absolutely no customer service, never did schedule to show us how to use, and continue taking the money for the service. DO NOT WASTE YOUR MONEY!!!

Summary: DP360 has been a great partner. They provide unlimited training for admins and the sale team and are extremely responsive to our unique business needs. We have not a single bad experience. I would highly recommend.

Positive: -Easy to use.
-Fair Priced.
-Tons of reporting tools.
-Great customer support.
-Very responsive to changes.

Negative: -Some of the lead flow actions are redundant and could use more intelligent integration between various lead actions.