• Name: Emir Y.
    Job Title: CEO
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Confident in the best service from Cryptomus

    Date: Nov 12 2024

    Summary: From my first impressions, the platform really cares about its clients' security, so I don’t think there's any need to worry about assets. It’s not hard to figure out, the interface is quite user-friendly, and support is always ready to help.

    Positive: I went through many security stages during registration and setting up a business wallet, including AML, KYC, and enabling 2FA. I've only recently started using this payment gateway, but such measures inspire confidence in the reliability and security of doing business here.

    Negative: I wanted to add a few more cryptocurrencies, but I couldn’t find them on the site; though, all the most important ones are available.

    Read More...
    Cryptomus Company Response
    Date: Nov 17 2024
    Thank you for your feedback! We're glad you had a great experience.
  • Name: Roberto W.
    Job Title: Head of Remote Operations
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Cost-effective to use

    Date: Oct 30 2024

    Summary: Cryptomus provides everything a business needs. It's easy to use since the interface isn’t overloaded - everything is very concise and clear.

    Positive: The first platform with such low fees. I recently discovered the ability to customize fees and get discounts, so I think I’ll have more good things to say in the future.

    Negative: No serious issues, and support is quick to help if needed.

    Read More...
    Cryptomus Company Response
    Date: Nov 07 2024
    Thank you for your kind words about Cryptomus!
  • Name: Eric A.
    Job Title: Development director
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    I like Cryptomus for its versatility

    Date: Oct 24 2024

    Summary: Perfect for businesses that operate 24/7, as it provides reliable, fast, and flexible payment options, ensuring smooth operations at any time of the day.

    Positive: From my experience, it's a very convenient payment processor. There’s a wide variety of plugins and APIs for integration, payment links are generated quickly, and the auto-conversion feature really impressed me.

    Negative: I have nothing to say here, everything works perfectly for me, and I’m completely satisfied with the service so far.

    Read More...
    Cryptomus Company Response
    Date: Nov 05 2024
    Thank you for your feedback! We're glad to hear that you’re satisfied with the service and that it’s been a great fit for your business. We appreciate your support!
  • Name: Andrew P.
    Job Title: SEO expert
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    I Never Expected to Find Such a Versatile and Adaptable Platform

    Date: Oct 11 2024

    Summary: Cryptocurrencies were a veil of secrecy for me and certainly not the most reliable means to pay for my product. Cryptomus was able to convince me otherwise - there are much more advantages.

    Positive: Great list of plugins for connectivity. I was happy to see the auto-conversion and auto-output options. I never expected to find such a versatile and adaptable platform.

    The quality of service on my site has increased significantly, customers have started to make purchases more often, as the payment process has become easier. Besides, I don't pay huge transaction fees. I am very glad to cooperate with this platform.

    Negative: I think it's working at the highest level. I have nothing to say.

    Read More...
    Cryptomus Company Response
    Date: Nov 05 2024
    Thanks for your feedback! We’re really glad to hear that Cryptomus has made payments easier and helped increase sales on your site. We appreciate your trust in us and are happy to be part of your journey!
  • Name: James W.
    Job Title: Developer
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Good

    Edited: Feb 20 2024

    Summary: With the growing popularity of cryptocurrencies, it was crucial for us to offer this payment option to our customers. Cryptomus made the integration process simple and straightforward, allowing us to start accepting crypto payments quickly. Since then, we've seen a significant uptick in sales from customers who prefer using cryptocurrencies for their online purchases. The security features provided by Cryptomus give both us and our customers peace of mind, knowing that every transaction is safe and secure. We're extremely satisfied with the results and would highly recommend Cryptomus to other e-commerce businesses looking to expand their payment options.

    Positive: Fast integration.
    Favourable commission.
    User-friendly interface.
    Responsive support.
    Commission-free withdrawal.

    Negative: There have been no significant problems so far, support is working well.

    Read More...
    Cryptomus Company Response
    Date: Nov 05 2024
    Thank you for your feedback! We're happy to hear that our platform helped increase your sales. We appreciate your recommendation and are glad to be part of your success!
  • Name: Glenn H.
    Job Title: Small business owner
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    The Future of Payments is Here

    Date: Sep 14 2023

    Summary: I use Cryptomus not only for my business but also for personal transactions. Their wallet is user-friendly, and I find it extremely convenient. Whether for business or personal use, Cryptomus gets the job done. Highly recommended!

    Positive: Cryptomus has made accepting crypto payments a breeze for my online business. Their platform is user-friendly, and I had no trouble integrating it into my website. The low commission rates were a pleasant surprise compared to other services.
    Cryptomus is leading the way in the world of cryptocurrency payments. Their platform offers all the tools needed to accept crypto payments efficiently.

    Negative: No app yet, but I hope they fix that soon as it's a necessity.

    Read More...
    Cryptomus Company Response
    Date: Nov 05 2024
    Thank you for your feedback! We’re glad to hear that our crypto payment gateway is a good fit for your business. We really appreciate your high ratings and recommendation. Thanks for choosing Cryptomus!
  • Name: Ricardo S.
    Job Title: User
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    I like working with Cryptomus

    Edited: Jun 20 2023

    Summary: Great payment system. I also started to use other products of the company and I am very satisfied. The support on the platform is excellent and responds and solves all queries very quickly.

    Positive: In general, Cryptomus is a reliable, convenient, and innovative payment system that makes cryptocurrency transactions easy and secure. I highly recommend Cryptomus to anyone who wants to enjoy the benefits of using cryptocurrencies for their payments.

    Negative: I haven't run into any problems yet. I hope everything will be the same.

    Read More...
    Cryptomus Company Response
    Date: Nov 05 2024
    Thank you for your positive feedback! We’re glad to hear that you are happy with your choice.
  • Name: Rebecca F.
    Job Title: Retailer
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Cryptomus is an excellent choice for anyone seeking a dependable and secure crypto paygate

    Date: Mar 30 2023

    Summary: Cryptomus is a dependable and secure service with several advantages for users. I recommend it for your business or something like that.

    Positive: Platform employs top-notch security measures, such as encryption and two-factor authentication, to safeguard users' funds and personal information.

    Negative: Haven't seen anything except bugs when i've tried to convert USDT to BTC one time.

    Read More...
    Cryptomus Company Response
    Date: Nov 05 2024
    We're happy to hear that you're enjoying our platform. Thank you for your feedback!
  • Name: Alexandra I.
    Job Title: Web designer
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Cryptomus is a right choice

    Date: Mar 28 2023

    Summary: Highly recommended!!

    I've been using Cryptomus to accept crypto payments on my website, and it's been great so far. The fees are very reasonable, and the transaction processing is very fast. Also there are very low fees

    Positive: Cryptomus's P2P exchange feature is going to be a game-changer! I'm so excited for it to come out. The fact that I'll be able to buy and sell crypto for fiat in one place is going to save me so much time and hassle. The rest of the payment gateway features are great too, but the P2P exchange is what really sets it apart

    Negative: Everything is great, especially Support! I don't see any cons for now.

    Read More...
    Cryptomus Company Response
    Date: Nov 05 2024
    Thanks for your feedback and recommendation! We're happy to hear you're enjoying the platform, especially the P2P feature.
  • Name: Mary V.
    Job Title: BD
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Cryptomus is great payment processor

    Date: Jan 18 2023

    Summary: Automated processes for accepting cryptocurrencies. Convenient service, good support and low commissions. At the time of writing the comment, I have been working with the platform for exactly a month, and no problems have arisen. The integration took 5 hours of work, but we had specific requirements, so we can say that this is a decent result. 5+

    Positive: There are no restrictions on withdrawal, anonymity, flexible API configuration and convenient currency exchange.

    Negative: The design is not always easy to read, but I quickly got used to it.

    Read More...
    Cryptomus Company Response
    Date: Nov 05 2024
    Thank you for your feedback! We're glad to hear that you’re enjoying our service. We’ve recently updated the design of the dashboard to make it even more user-friendly, so we hope it’s easier for you to navigate now.
  • Name: Anonymous (Verified)
    Job Title: Brand Manager
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    A solid exchange with room to grow

    Date: Dec 16 2024

    Summary: I’m happy with the Cryptomus exchange so far. It’s fast, simple, and has low fees, which makes it a great option for casual traders like me. It’s still in its early stages, so I’m curious to see how it evolves, but it’s definitely a promising platform.

    Positive: I’ve been really impressed by the low trading fees on the Cryptomus exchange. It's definitely one of the main selling points for me. The interface is also clean and super easy to use, which makes the whole trading experience much more pleasant. Plus, being able to trade and store my crypto on the same platform is incredibly convenient. Transactions are quick, and I haven’t had any issues so far.

    Negative: It’s still a bit basic for more experienced traders. The features are pretty simple, so if you’re looking for advanced charting tools or customization, this might not be enough yet. Also, since the exchange is still new, there are a few things that could be polished or added in the future.

    Read More...
    Cryptomus Company Response
    Date: Jun 03 2025
    Thanks for your feedback! We’re happy you like our platform. We’re constantly improving and adding features for all traders. Stay tuned for more updates!
  • Name: Darrell P.
    Job Title: Freelancer
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Like to use it.

    Date: Feb 27 2024

    Summary: This platform seems reliable for safe cryptocurrency trading and deserves my recommendation. I'll keep using it.

    Positive: The platform is reliable and easy to use, with an intuitive interface for managing digital assets. The security features provide confidence in the safety of funds.

    Negative: I don't see a lot of coins. I would like to see more. I contacted support with a suggestion, but they still haven't added the coins I need.

    Read More...
    Cryptomus Company Response
    Date: Nov 05 2024
    Thank you for your feedback! We appreciate your suggestion and are considering adding more coins. It’s a process that takes time, especially to ensure there’s enough demand. Glad to hear you're enjoying the platform!
  • Name: Anonymous (Verified)
    Job Title: User
    Length of product use: Less than 6 months
    Used How Often?: Monthly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Scammers

    Date: Jun 10 2025

    Summary: If there’s an option to use a different crypto payment service, I strongly suggest switching.

    Positive: This service has some advantages. However, ALL these benefits are completely worthless because, in the end, they’re just scammers. They will ignore you, freeze your funds without explanation, and refuse to resolve issues - no matter how much proof you provide. The ‘pros’ are just bait to lure you in. Stay away

    Negative: I do NOT recommend using this service. If you still decide to, only use a hot wallet because they will scam you with a cold one. I lost $100, but you could lose even more.

    Read More...
    Cryptomus Company Response
    Date: Jun 19 2025
    We understand that this situation is very inconvenient. Your transaction did not pass the Anti-Money Laundering (AML) check. AML checks are essential to ensure that transactions are safe and legal. After the funds are frozen, we start an investigation. This is done manually at many levels. This part of the process can take some time. While we are glad that you provided the necessary details to our support team, it appears that the investigation is still ongoing. We recommend waiting for a response from them. If you are not satisfied with the level of communication, please email complaints@cryptomus.com.
  • Name: EMIL Y.
    Job Title: User
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Cryptomus review

    Date: Nov 13 2024

    Summary: On all other exchanges, this issue is resolved literally the same day, but here, I’m afraid the ignoring is related to Cryptomus simply refusing to return the funds. I’m very sorry I ran into this, and the $300 seems to be permanently lost.

    Positive: N/A.

    Negative: I was performing actions on the exchange, and the Cryptomus platform froze the funds due to an AML check. They said that the funds would be returned to the user’s wallet. Over a week ago, they told me to go through KYC on their website, which I successfully completed, and I also provided them with my LTC address for the funds to be returned to my wallet. Support told me that specialists are working on my case. Since then, more than a week has passed, and they are ignoring me in the chat on all my subsequent inquiries. They haven't replied for over a week.

    Read More...
    Cryptomus Company Response
    Date: Nov 18 2024
    Your funds did not pass the Anti-Money Laundering (AML) check, which is an important process designed to ensure the safety and legality of transactions, protecting both you and the platform. Resolving AML issues takes more time and requires thorough checks. We recommend that you wait for a response from the support team and follow their instructions carefully. If you are not satisfied with the response from our support team, please reach out to us at complaints@cryptomus.com, providing all the relevant details of your situation.
  • Name: Anonymous (Verified)
    Job Title: Founder
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User, Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Not worth it

    Date: Sep 17 2024

    Summary: It is a good product, but not worth a hassle. Use more reputable alternatives that know how to do and keep business.

    Positive: The product Is Solid, and pricing Is ok, BUT

    The entire business Is run like in a '90 crime movie: they are pushing and will not leave you alone.

    I Said 2x we Are no longer interested, and they keep messaging.

    Negative: It Is a good product, but not worth a hassle.

    Read More...
    Cryptomus Company Response
    Edited: Nov 05 2024
    We’re sorry to hear about your experience. Thanks for bringing this to our attention. We've already informed our team, and we’ll make sure to address this issue to prevent it from happening again.