Convergent BSS Description
Customers and enterprises using digital services and communications are experiencing a shift in the landscape thanks to digital convergence and hyper connectivity. Service providers are under increasing pressure to offer new services and products faster, as well as to innovate and lower costs in order to stay competitive in a rapidly changing market. This problem affects all service providers in the industry. However, it is especially challenging for smaller regional operators that have loyal customers but are limited by their resources and the increasing competition from Tier 1 players in this market. Superior Customer Experience: Real-time balance management and notifications, multi-channel ordering, customer care, and self-service capabilities via the web and device.
Convergent BSS Alternatives
Netcracker
Rapid digitization is changing the status quo in today's communication markets. Service providers must be able to respond quickly to changing customer needs and behaviors in order to provide the results that customers expect. Service providers will need to build digital ecosystems, anticipate customer needs, and deliver a digital-first customer service experience in order to be able to innovate, diversify into new markets, and become disruptors during the 5G era. Netcracker has the culture, expertise and resources to support service providers in transforming their businesses to thrive in a digital age. Service providers can benefit from our innovative solutions, cutting-edge technology, and value-driven services to help them achieve their digital transformation goals. These outcomes will ensure growth and profitability.
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MaxBill
MaxBill is a catalyst for operational transformation, helping businesses to achieve hyperautomation, which allows them to market, create, and monetize existing services. Our smart BSS solution is designed for both SMBs and enterprises. It serves as a solid foundation to the company's digital ecosystem that is data-driven, compliant, intelligent, customer-centric, data-driven, and partner-centric. Our solution has been implemented successfully to support the growth of telecommunications, utilities, gaming, and energy service providers in highly competitive, changing markets. You can take complete control of your commercial operations through seamless integration of service connections with a complete cash-to-meter functionality that includes billing, metering and payments. Maximize market trends and grow your business with MaxBill technology-powered automated billing and revenue management platform.
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Ericsson Digital BSS
Ericsson telecom billing and charging solutions are flexible and business-focused software solutions that are used by over 300 operators worldwide. They have already served more than a billion customers around the world and are meeting the needs of service providers, users, and operators alike. These solutions cover all revenue streams B2C,B2B, and B2B2X. They can help you grow and capture money streams and take advantage business opportunities from traditional telecom services as also digital services like 5G and IoT. You'll also have a converged platform that allows you to manage all your users and services regardless of access or payment options. Data mediation improves customer experience by ensuring correct data is collected from your network. Cloud-based, contextualized and personalized customer experience across multiple digital touchpoints.
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CostGuard
The telecom market has seen major changes over the past decade. Mobile devices, over-the top communication services like video streaming and a moderation of traditional voice services have all been disruptive to the industry. As IoT, 5G and other emerging technologies become more common, the complexity of telecom billing will only increase. Communications Service Providers (CSPs), in order to remain competitive and grow with their market, will need to replace outdated billing systems with convergent systems that offer greater flexibility as well as cost-saving efficiencies. CostGuard is an easy-to use convergent billing platform that can be used across all markets, customers, and service lines. You can also launch new products, services, and pricing models much faster than your competitors.
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Integrations
No Integrations at this time
Company Details
Company:
Capgemini
Headquarters:
Switzerland
Website:
www.capgemini.com/ch-en/service/telecoms/convergent-business-support-systems/
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Product Details
Platforms
SaaS
Type of Training
Live Online
Customer Support
Online
Convergent BSS Features and Options
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