ControlHub Reviews

Summary: If you require a standard, intuitive procurement tool with an outstanding user support ControlHub is a great choice. The solution will help you streamline your procurement process.

Positive: 1. Very intuitive solution.

2. Great features.

You get notifications when your request has been approved or if you are an approver and need to approve a request. If a request has been sitting with someone for too long, you can 'ping' that person so that the request bubbles on top of their inbox. Overall, notifying different stakeholders during the procurement process is very well covered.

Control Hub gives you the ability to add customized roles aside from the standard ones (purchaser, accountant, requester, etc.) that are offered within the tool. This allows you to set up a special role as per your needs and pick and choose the task this role can perform.

Approval limits. Control Hub can mimic your approval limits easily.

Adding approvers. If you are an approver and would like someone else to chime in on a particular purchasing request before you approve it, you can add that person in the workflow.

Vendors can upload their invoices within ControlHub or send them to the email address that you've provided them with

Very easy to onboard new users. There is an SSO with Gmail and you can start using ControlHub in a few clicks.

3. Integrations
QBO, Slack integrations are available if you need them.

4. Rock solid customer support

Probably my favourite part of Control Hub is the user support. Control Hub has one of the most responsive support teams that I've ever worked with. Very knowledgeable, professional and humble. They respond to you in a clear manner within a very reasonable time frame. On top of all that they take your input and share it internally with their product team. During my cooperation with ControlHub, they've adopted some suggestions. Of course, they cannot adopt everything you ask for but I have an impression that they do listen to their clients.

Negative: Reporting functionality has room for improvement. You can pull reports from the dashboard and do data dumps with filters.

Somewhat limited customization capabilities. However, ControlHub team is making constant improvements and the tool really covers a lot.

Summary: While there was a learning curve in getting acquainted with ControlHub, the effort invested has proven worthwhile. Once I grasped its functionalities, the platform became remarkably easy to use. What's even more encouraging is the positive feedback from my coworkers who also find it user-friendly. ControlHub has become an essential tool in our workflow, demonstrating that the initial learning phase can lead to a seamless and appreciated experience for the entire team

Positive: ControlHub is a game-changer for our financial management with its seamless integration with NetSuite. The ease of uploading journal entries has significantly improved our efficiency and accuracy. On top of that, the platform's user-friendly interface makes buying products a breeze, streamlining our procurement process. Highly recommend for businesses looking for a robust solution!

Negative: While ControlHub offers valuable features, it's important to note that customer support is currently limited to email, leading to occasional delays in responses (up to a day). The learning curve for understanding the ins and outs of ControlHub might be a bit steep initially. Despite these considerations, once familiarized, the platform proves to be a valuable asset with its feature set. Patience during the learning phase could lead to a rewarding experience in managing tasks efficiently.

Summary: ControlHub has made the purchase requisition process for my company so much more streamlined. Everything is also more organized with ControlHub. My company most appreciates the approval features in ControlHub, as our previous approval process was time consuming and caused a lot of issues within our company. With ControlHub, approvals are individually mapped for each employee based on their department, title, and purchase amount. Approvers can easily click a button to approve a requisition or delegate the approval to another approver in the company. We have had nothing but great feedback within the company with ControlHub and are looking forward to new features rolling out as time progresses.

Positive: - Customized approval flows that can be tailored to each individual employee
- Receiving module is extremely easy to navigate and tracking receipts is more organized.
- The spend metrics and graphs are extremely helpful with seeing the overall picture of the company purchase wise.
- ControlHub makes the time it takes to create a purchase order requisition much less lengthy, within 1-2 minutes.

Negative: - You aren't able to choose your own password, only login via email or using Google which isn't a huge deal but a set password would be a nice addition.
- ControlHub working with a wider variety of integrated vendors in the future would be a nice touch.

Summary: There are good and bad things with control hub - but more than anything, I appreciate all the support that is given.

Positive: Ease of ordering as needed to keep track of purchases
for virtual CCs - the auto generated card is issued fast
logs CC transactions quickly - which is helpful.

Negative: Need availability to clean up shipping address in auto generated orders (once approvals are done).
Wish user had option to add approvers without admin having to do it.

Summary: I think it is good software with lots of potential. It's perfect for companies that are not ready to go full ERP but need a platform to manage the purchasing process.

Positive: The customer support is superb! The workflow is very straightforward and easy to use. I love the design and its features. I have tested at least 10 different software on the market, and I decided to go with ControlHub mainly because of its design and flexible features.

Negative: The system is a little bit buggy in the beginning, but they are very quick to get it fixed. I recommend that they do more user testing for any existing and new features so that customers will have a smooth experience.

Summary: It's ok! I like it but I am the only one in the company who is good at it. Others who use it less frequently have LOTS of trouble.

Positive: Organization of our data.
Customer support.
Generation and retention of order and approver data.
The punch out feature.

Negative: There is no easy way to distinguish a request/order that will send a PO to a vendor, or a request that the purchaser needs to make online. Both use a PO # but, they are different actions
the layout is sometimes confusing you can't get to the same screen from 2 different ways you kind of have to learn the quirks of the navigation to make it useful. once you are good at it it is fine. But it's not that intuitive.