Contivio Contact Center Description

Our patented toolbar is unique in that it includes features specifically designed for real sales and support team use cases. Multichannel features that are simple to use and maintain, with unmatched integration and automation capabilities. Built for the Cloud, proven performance and industry-leading scalability. You can choose your own VoIP providers and leverage any CRM to support your agents from anywhere via a browser, mobile phone, or handset. Global scaleability, no software or hardware to maintain, highly secure and designed to support 99.995% telco availability. Contivio makes it easy to access all standard telephony controls and more from a simple, intuitive toolbar that takes up very little screen space. Agents can now focus on customer information in your CRM and take notes, without having to switch between applications.

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Pricing

Pricing Starts At:
$79.00/month/user
Free Trial:
Yes

Integrations

No Integrations at this time

Reviews

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features
design
support

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Company Details

Company:
Contivio
Year Founded:
2007
Headquarters:
United States
Website:
www.contivio.com

Media

Play Video Contivio Contact Center Screenshot 1
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Product Details

Platforms
SaaS
Mac
Windows
Type of Training
Documentation
Live Online
In Person
Customer Support
Phone Support

Contivio Contact Center Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Contivio Contact Center User Reviews

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