Contivio Contact Center Description
Our patented toolbar is unique in that it includes features specifically designed for real sales and support team use cases. Multichannel features that are simple to use and maintain, with unmatched integration and automation capabilities. Built for the Cloud, proven performance and industry-leading scalability. You can choose your own VoIP providers and leverage any CRM to support your agents from anywhere via a browser, mobile phone, or handset. Global scaleability, no software or hardware to maintain, highly secure and designed to support 99.995% telco availability. Contivio makes it easy to access all standard telephony controls and more from a simple, intuitive toolbar that takes up very little screen space. Agents can now focus on customer information in your CRM and take notes, without having to switch between applications.
Contivio Contact Center Alternatives
uContact
Enhance customer interactions across various channels with uContact, net2phone's cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams.
uContact facilitates seamless management of all contact center interactions. Ensure top-notch voice experiences in inbound, outbound, or blended campaigns and engage customers through their preferred digital channels using the Unified Inbox. Our comprehensive platform offers features such as agent and supervisor capabilities, voice options, omnichannel support, and automation tools including chat bots, form creator, and workflow designer.
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ConneXio
The simple, smart, efficient & all-in-one UCaaS, Customer Engagement & Workforce Management Platform.
ConneXio Cloud is a full suite of Communication and Workforce Management Tools
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- Voicemail and Call Menu Builder
- VoIP Web-Phones
- CRM
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- Predictive Dialer
- BPO & Outsourcing
Create the exact solution you need to engage customers at every step of their journey on their preferred channels – anywhere in the world! Provide a white-glove, VIP service so convenient and proactive, your customers will think you can read minds!
- Real-time Analytics & Reporting
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MightyCall
MightyCall is a flexible & scalable cloud-based call center solution designed specifically
for small & mid-sized businesses.
Be part of the MightyCall family and witness firsthand how our Call Center solution can revolutionize your business communications.
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OnSIP
OnSIP provides powerfully simple business communication services to over 100,000 customer accounts. We are proud to offer the benefits of a phone system on-demand without the high costs, burden and inflexibility associated with traditional phone systems. You can customize your communications with no contracts and unprecedented pricing flexibility. Free onboarding is provided along with award-winning support from the United States. Unlimited plans come with a range of features, including voicemail to email and ring groups. They also include music on hold, video conference, call recording, dial by name directories, and free SIP phones. OnSIP's platform was built using patented, geographically-distributed technology that provides 100% redundancy. You can be confident that your phone system will always be up and running to keep your team connected. Sign up for a trial today!
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Pricing
Pricing Starts At:
$79.00/month/user
Free Trial:
Yes
Integrations
No Integrations at this time
Company Details
Company:
Contivio
Year Founded:
2007
Headquarters:
United States
Website:
www.contivio.com
Media
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Product Details
Platforms
SaaS
Mac
Windows
Type of Training
Documentation
Live Online
In Person
Customer Support
Phone Support
Contivio Contact Center Features and Options
Call Center Software
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
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