ContactEngine Description
ContactEngine seamlessly unites dialogues throughout the entirety of customer journeys with a singular voice, providing remarkable customer experiences and tangible business advantages for organizations globally. This visualization, based on actual data, illustrates how customers transition from a client's systems, through ContactEngine, and back again. As the pioneering third generation of customer engagement technology, ContactEngine facilitates authentic conversations powered by AI. This marks the dawn of a new age in proactive customer service. Our ambition for proactive dialogues places ContactEngine at the forefront of innovation in the industry. Our ongoing research and development efforts are designed to ensure that ContactEngine remains a leader for many years to come. By integrating with your essential systems, ContactEngine evaluates your data to pinpoint opportunities where initiating a proactive conversation could be beneficial. These triggers for conversation are crucial, prompting ContactEngine to either start a new dialogue or alter the course of an existing one, thereby enhancing the overall customer interaction experience. This capability not only improves customer satisfaction but also drives business growth through more effective communication strategies.
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Sendbird
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HubSpot CRM
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Freshdesk
1) Customer delight made super easy
Manage conversations across multiple channels
Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view.
2) Boost your agent productivity
Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength.
3) Deliver seamless self-service
Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots.
4) Stay on top of your CSAT goals
Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals.
Enable frictionless remote work for your support team
1) An intuitive and easy-to-use platform that does not require a complicated onboarding process
2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones
3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows
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Ada
Ada's AI-enhanced platform enables teams without technical expertise to craft tailored experiences for their customers. By leveraging Ada, organizations can enhance customer satisfaction (CSAT), reduce expenses, and drive revenue through Automated Customer Experience (ACX). You can streamline your most crucial interactions effectively. This platform addresses frequent support inquiries, provides customized engagement, and predicts customer requirements, all through a single AI-powered brand interaction solution. With an intuitive no-code builder and a comprehensive set of ready-to-use integrations, Ada’s platform caters to various teams, including support, marketing, sales, and IT. Utilizing cutting-edge AI and advanced Natural Language Understanding (NLU), Ada automates a multitude of discussion topics across leading digital channels all on one platform. The Automated Brand Interaction (ABI) framework from Ada transitions the focus from merely responding to support queries to taking proactive steps, ultimately fostering an environment where customer needs are anticipated before they arise. This forward-thinking approach positions businesses to enhance customer loyalty and engagement significantly.
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Integrations
Company Details
Company:
NICE
Year Founded:
1986
Headquarters:
United States
Website:
www.contactengine.com/product/
Media
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Training Videos
Customer Support
Online Support
ContactEngine Features and Options
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