Connex User Reviews

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  • Name: Anonymous (Verified)
    Job Title: Accountant
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Terrible product & even worse customer service

    Date: Nov 16 2022

    Summary: Customer service is terrible. Last week we discovered it wasn't syncing. Got the answer "try manual sync". No luck. Then "oh we switched to a new platform and you weren't ported over - try again". No luck. Now they say "oh - have to escalate to tier 2 - pay us an extra 500 and we will figure out why our terrible software isn't working?

    Positive: OK when it works - but it keeps breaking. We are constantly finding that the product stopped syncing - but unless you are looking at the logs 24/7 - you will miss it.

    Negative: Customer service is terrible. Last week we discovered it wasn't syncing. Got the answer "try manual sync". No luck. Then "oh we switched to a new platform and you weren't ported over - try again". No luck. Now they say "oh - have to escalate to tier 2 - pay us an extra $500 and we will figure out why our terrible software isn't working?

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