ConnectWise PSA Reviews

Summary: ConnectWise Manage brings excellent managers for our help desk and marketing teams. It enables great automated functions to manage sales and customer effortlessly.

Positive: ConnectWise Manage helps to enhance the customer experience. It helps to integrate with the best ticketing and help desk to make every support request counts. I liked its automated escalation service option.

Negative: The only downside I had, was the lead manager from marketing.

Summary: ConnectWise Manage enables a wide range of business operation manager to make everything in control under your action. Overall it's a reliable business tool.

Positive: ConnectWise Manage has wide configuration support on business processes but mainly we are using because of its robust helpdesk. The helpdesk contains a wide array to fit on a multi-level purpose. It's a great tool for helpdesk purposes.

Negative: The pipeline monitor can't able to give us great visualization.

Summary: I'm using ConnectWise for my help desk solution. It makes my help desk productive and easily operational. Overall, it handles live chat and tickets pretty easily.

Positive: I can manage support requests and tickets with the least effort using ConnectWise Manage. No hassle in migrating from other tools. Integrated with ConnectWise Suite. The ticketing system it offers makes managing very easy.

Negative: I want quick replay features, it comes helpful when you are handling multi chats.

Summary: ConnectWise Manage is an extremely powerful help desk tool. I liked the ease at which I can set up business help desk on multi-platforms. By far, I'm very happy with this solution.

Positive: I like being able to quickly interact with clients using its live chat method. Now we got the power to engage with multiple clients at a time. It is so easy to keep every support request in top priority.
Generating and managing tickets works hassle-free.

Negative: Analytics and feedback are not as useful as per my expectation.

Summary: Overall, ConnectWise Manage helps to deal with many of the management scenarios including Help Desk, sales and marketing. I appreciate its robust sales pipeline management. It's an effective tool.

Positive: The ability to manage projects and help desk in one software is great. ConnectWise brings accountability and smoothens the workflow management. It streamlines our sales pipeline to track and manage every aspect of sales and marketing.

Negative: Time tracking doesn't provide reliable tracking.

Summary: We are happy users of ConnectWise Manage. We are using it to solve our customer solution desk. It helps to fix our client problems and it's automation. ConnectWise Manage gives us the power to schedule and manage our IT data from remote. We don't have any cons, believe me, its real perfect tool.

Positive: ConnectWise Manage Automates every aspect of IT services. We are using HelpDesk automation, it's really the greatest of automation tools. You can also use it for sales and marketing, invoicing, managing projects and many other solutions.

Negative: Not a single con. ConnectWise Manage is a perfect tool.

Summary: ConnectWise Manage turns out to be a game-changer tool for our enterprise. It basically provides us everything that we need for our business. Usability is its biggest positive thing about this tool.

Positive: It has great flexibility to turn business in the right direction.
Premium user interface and active customer service.
Client management system.
Productive workflow management.
Gives you manage complete 360 business management.

Negative: Everything was perfect, works simply great. I will update if I face any.

Summary: It's a robust tool and we are highly dependent on ConnectWise Manage. It helps our business to increase productivity and eliminate the communication gap between clients and businesses.

Positive: #1- Great platform, it offers the best multi help desk for customers.
#2- Easy to assign tickets and track progress.
#3- Time and expenses management and tracking.
#4- Sales management.

Negative: #2- We had an overall positive experience with it.

Summary: If you are a medium/big company with customer-facing products, you definitely need an automated ticketing system that helps you manage everything in one place. ConnectWise Manage is a very good tool to do just that.

Positive: - The tool is highly robust and customizable. You can literally remove anything that you do not use and have the option to add more things than you might ever need.
- The mobile application is the biggest pro.

Negative: - Not really suitable for small businesses and companies.

Summary: Good business management tool helps to manage the business efficiently. For this ConnectWise manage is an excellent tool. It helps to manage CRM, sales and marketing in well-organized form and gives the best overall solution for my business.

Positive: It's an automated platform to manage the business efficiently.
CRM, with live chat and email support options.
Excellent email marketing options.

Negative: I never encountered any problem with this tool.

Summary: It's an amazing and effective platform. Overall I use ConnectWise Manage to create automated customer helpdesk and to manage our sales efficiently. It's very easy to deploy and implement on business.

Positive: It's very easy to implement in any business. It provides an automated helpdesk to establish automated and better customer satisfaction. Its project management gives a birds-eye view of progress.

Negative: Overall it's an outstanding manager platform.

Summary: ConnectWise Manage is a handy tool to boost our sales and manage marketing. It offers great marketing customizations and automation that help us reach our campaign goal easily.

Positive: It helps to capture leads and boost business sales. Easy to use and offers many customization options to design own marketing campaign. Powerful tracking and reporting.

Negative: It worked great for me. Nothing to share about cons.

Summary: Enables us to keep track of all the clients that we have. We can bill them and keep the management informed on what work we are doing for them.

Positive: An alright tool to manage your sales pipeline
You can manage assets and also create invoices.
Helps a lot with asset management.

Negative: The software hasn't had a decent upgrade in several years.
The user interface is outdated from 20 years in the past.
The service can be improved a lot.

Summary: Overall, it's a decent solution with tons of potential if you put the time into it. The community is full of great people and there are a ton of 3rd party solutions that fill the product gaps.

Positive: ConnectWise Manage is a good step into the ConnectWise ecosystem of products. They provide a low cost hosted solution that fills the needs of most MSPs. Ticketing, Billing, Procurement is all included.

Negative: Support needs some work. The product has also stalled a bit on the development side.

Summary: Overall it's a good solution built as such, so that businesses can customize the features to meet their needs.

Positive: Connects your entire business through a single pane of glass.
Gives you a cloud billing option.
Everything gets tracked as an easily manageable ticket in the system.
Has a 2-factor authentication for increased security.

Negative: The reporting is not user friendly, even basic reports require a lot of scripting.