ClearFeed Reviews

ClearFeed Description

Convert Slack channels to a shared queue for requests, respond within SLAs and convert customer requests into tickets. Answer questions automatically using KBs. Scale Slack customer support to hundreds of customers. Respond within SLAs and convert Slack threads into tickets. Slack can be used to streamline and resolve customer queries faster. Support internal employees via Slack using conversational ticketing. ClearFeed allows Support & CSM Teams to manage support more efficiently over Slack, with shorter response times & increased accountability. Track and respond to customer requests from one channel. Keep your team in sync with all integrations, even if they are working on their preferred platform. ClearFeed improves efficiency by indexing knowledge resources and generating AI-generated replies on Slack. Integrates bidirectionally with the team's current stack.