ClearFeed Description
ClearFeed is a Slack-integrated AI-powered support platform that combines the efficiency of a helpdesk with Slack’s collaborative environment.
1. Transform Slack into a central hub to manage requests.
2. Converting customer inquiries into actionable tickets will help you to respond quickly.
3. Automated knowledge bases can be used to provide support for many clients.
4. Slack's conversational ticketing simplifies internal employee support.
5. Support and Customer Success Teams can work efficiently within Slack.
6. Improve accountability and response times.
7. Monitor and manage customer inquiries from a single Slack Channel.
8. Keep your team aligned on all platforms and tools.
9. Boost productivity with AI-driven answers and organized knowledge resources.
10. Integrate seamlessly with existing tools to ensure efficient two-way communications.
ClearFeed Alternatives
Infraon Helpdesk
Advanced AI capabilities allow you to approve, assign and resolve tickets in real-time, accelerating resolutions. Get innovative features such as integrated field support, ticket generation via WhatsApp, chatbots and self-service portals. Use ML/NLP algorithms for pre-built helpdesk workflows to eliminate the need for agents and customers to allocate tickets based on issue type or product catalog. Easily improve key metrics like CSAT, FCR and CES. Capture customer analytics, and transform them into actionable insights for the helpdesk. Utilize a single source truth to empower agents to provide personalized answers, making customers feel valued. Integrate external apps seamlessly to improve customer support and reduce time, effort, costs. Connect to Salesforce, Microsoft Teams and other apps like Slack, LiveChat and Mailchimp. Infraon Helpdesk is intuitive and boosts agent efficiency to provide proactive support.
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HelpDesk
HelpDesk will help you improve your customer service. It makes it easy to manage customer messages. To simplify your support tasks, organize all your tickets in one simple-to-use system. Friendly customer service will increase brand loyalty. To build stronger relationships with customers, send contextual and personalized messages. HelpDesk's features can help you save time. HelpDesk's built-in tools make it easy to solve tickets and speed up your response time. Collaborate with your colleagues. HelpDesk allows you to communicate with your team from within the app. To gain more insight, analyze feedback. To learn more about your customers' needs, let them rate your responses. Work on desktop, mobile. Web-based HelpDesk app works in a browser. Support your customers from any device. For 14 days, you can try HelpDesk free of charge.
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atSpoke
atSpoke is your ticket for a faster, better service desk. Turn messy Slack IT support channels into a convenient service desk. AI can automatically resolve 40% of all tickets instantly. Automate triage, classify, and assign service tickets using AI. Integrate tools into tickets to trigger actions. atSpoke is a modern workplace support desk that removes the complexity of traditional IT ticketing for faster, better internal support. Every team can use powerful ticketing that is easy to use and built for speed. Machine learning automates both knowledge and service requests. Conversational ticketing designed to work with Slack and Teams, email, web, SMS, and Teams. Integrate your tech stack to get more done within tickets. For the best chat experience, purposefully designed to work with Slack. AtSpoke is available to all employees in seconds. AI that automates repetitive agent tasks can increase efficiency.
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Document360
Document360 is a smart Knowledge base platform. With powerful AI features and advanced tools, it helps businesses create, manage, and share high-quality documentation for diverse use cases.
Use Cases
Knowledge Base for Customers and Teams
Create a centralized knowledge hub with AI-powered search and auto-tagging to ensure quick answers and improved team productivity. Analytics help identify gaps and optimize content.
IT Documentation (Including API Docs)
Streamline technical documentation with markdown support, version control, and features for developers like code snippet embedding. AI ensures content is always accurate and relevant.
Standard Operating Procedures (SOPs)
Maintain consistent processes across teams with a central repository for SOPs. AI-driven categorization and content suggestions make creation and updates simple.
User Manuals
Design professional manuals with customization options, AI summarization, and localization tools to cater to diverse user needs.
Learn more
Pricing
Pricing Starts At:
$24 per month
Pricing Information:
ClearFeed offers pricing plans to meet different business needs, focusing on internal and external helpdesk functionalities, as well as integrations with Slack.
Internal Helpdesk Plans:
1. Starter Plan: $24 per user per month
2. Professional Plan: $49 per user per month
3. Enterprise Plan: Custom pricing for larger organizations with more than 200 Slack channels
External Helpdesk Plans:
1. Starter Plan: $40 per month for 10 Slack channels
2. Professional Plan: $80 per month for 10 Slack channels
3. Enterprise Plan: Custom pricing based on specific needs and number of Slack channels
Integration Product Pricing:
1. Starter Plan: $49 per month for 250 tickets
2. Professional Plan: $89 per month for 250 tickets
3. Enterprise Plan: Custom pricing based on requirements
There is also a 15% discount for businesses that choose to pay annually.
Internal Helpdesk Plans:
1. Starter Plan: $24 per user per month
2. Professional Plan: $49 per user per month
3. Enterprise Plan: Custom pricing for larger organizations with more than 200 Slack channels
External Helpdesk Plans:
1. Starter Plan: $40 per month for 10 Slack channels
2. Professional Plan: $80 per month for 10 Slack channels
3. Enterprise Plan: Custom pricing based on specific needs and number of Slack channels
Integration Product Pricing:
1. Starter Plan: $49 per month for 250 tickets
2. Professional Plan: $89 per month for 250 tickets
3. Enterprise Plan: Custom pricing based on requirements
There is also a 15% discount for businesses that choose to pay annually.
Free Version:
Yes
Free Trial:
Yes
Company Details
Company:
ClearFeed
Year Founded:
2021
Headquarters:
Bangalore, India
Website:
clearfeed.ai/
Media
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Product Details
Platforms
SaaS
Type of Training
Documentation
Live Online
Videos
Customer Support
Online
ClearFeed Features and Options
Customer Service Software
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
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